Residential Care Worker

The Salvation Army in Canada; Glencairn; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army is seeking an administrative support individual dedicated to helping marginalized clients. You will provide crucial support to residents at our facilities, promoting safety and effective communication. This role involves crisis management, administrative duties, and teamwork to uphold our mission of service and dignity.

Qualifications

• Education/experience working with marginalized clients dealing with addictions and mental health.
• Current certification in First Aid and CPR, WHMIS training an asset.
• Needs reliable vehicle as public transport is not available.

Responsibilities

• Ensure facility residents are sober and model healthy life skills.
• Manage safety and security of the building during shifts.
• Conduct crisis interventions and manage behavior modification strategies.

Skills

Crisis/Conflict Management Skills

Diversity awareness and appreciation

Strong interpersonal skills

Excellent oral and written communication skills

Strong Computer literacy

Education

Degree or diploma in human services

Tools

MS Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The role provides administrative and facility support to the residence’s clients and tenants.

The below responsibilities may not be a complete list of all tasks on shift

Responsibilities

• Ensure those entering the facility are not under the influence of alcohol or drugs
• Appropriately model healthy life skills and socialization to clients
• Provide support as needed to clients in residence, as well as clients and former clients by telephone
• Manage the safety and security of the building after office hours, evacuation, emergency management, and conduct Facility rounds
• Manage interpersonal crisis and conflict situations among clients
• Manage behavior modification strategies with clients (positive and negative consequences, warnings and discharges) in consultation with team as required
• Train and supervise client chores as required
• Review and complete all required written communication, including log book, communication book, general log, Initial Inquiry Forms, email reports as necessary, complete shift reports
• Maintain professional and appropriate verbal communication with co-workers, on-call counselors, management, clients and members of the public while on duty
• Effectively and safely manage distribution of client medications, as required
• Assist with admission and orientation of new clients
• Answer doors, telephones and accept deliveries as necessary
• Prepare and serve meals on shift
• Perform housekeeping duties as required
• Participate in team interactions and decision making, as required
• Process client belongings on discharge
• Ensure that clients are following guidelines
• Stock housekeeping and other supplies
• Appropriately manage hazardous items such as cleaning supplies and sharps
• Conduct bag searches when necessary
• Supervise client urine screens
• Admit new residents according to policies and procedures where required
• Complete rounds and room checks to ensure attendance and safety of clients
  
  

Organizational Responsibilities

• Maintain a tobacco, drug and alcohol free lifestyle while on Salvation Army property
• Model appropriate dress that reflects a professional office environment
• Participate in all staff meetings by attendance and participation
• Represent The Salvation Army Hope Acres in a professional manner at all times
• Be punctual and work all hours scheduled, advising immediate supervisor when this is not possible
• Read and adhere to the policies and procedures of Hope Acres
• Participate in staff development as required
• Work as an effective member of The Hope Acres Team
  
  

Qualifications

• Degree or diploma in one of the human services professions, Social Services/strongly preferred -THIS IS NOT A PSW ROLE
• Education and/or experience in working with marginalized clients dealing with addictions, mental health, homelessness.
  
  

Alternate levels of education and experience may be considered

Experience

• Minimum 1+ year working with individuals with concurrent disorders.
  
  

Minimum 1+ year working with individuals in recovery/treatment

• Excellent oral and written communication skills
• Crisis/Conflict Management Skills
• Diversity awareness and appreciation
• Strong interpersonal skills
• Ability to work effectively as a team member
• Strong Computer literacy
• Pleasant, courteous and professional, respectful towards clients, public, students and staff.
• Demonstrated knowledge of MS Office and email and internet applications.
• Current Certification in First Aid and CPR, WHMIS training an asset
• Current Certificate in Crisis Intervention
• Satisfactory current Police Check and Vulnerability Check
• Food handler’s certificate an asset
• Needs a reliable vehicle as public transportation is not available
  
  

Compensation

The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.