Resident Services & Operations Manager

Chartwell Retirement Residences; Lakeshore; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Job summary

Chartwell Retirement Residences is seeking an Office Manager to act as the administrative backbone of the residence, overseeing clerical routines, supporting residents and staff, and contributing to a safe, welcoming environment.

You will manage front desk operations, HR documentation and payroll while ensuring accurate records and compliance. The role requires strong organizational skills and empathy in interactions with seniors, staff, and families.

Qualifications

• Minimum two years of office management or administrative experience.
• Accounting or bookkeeping experience required.
• Experience in retirement or healthcare setting is an asset.
• Post-secondary diploma in financial management, bookkeeping, or related field.
• Excellent communication and public relations skills.
• Empathy, patience and professionalism when interacting with seniors, staff and families.
• Highly organized with initiative and good judgment.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Oversee front desk operations and supervise administrative staff.
• Resolve resident and family inquiries promptly and professionally.
• Welcome and orient new residents and visitors.
• Manage confidential records for residents, employees and finances.
• Oversee onboarding and maintain HR documentation.
• Oversee payroll, attendance tracking and vacation management.
• Manage billing, deposits and invoice reconciliation.
• Uphold workplace safety and adherence to standards.
• Collaborate across departments and cover Manager on Duty when needed.

Skills

Communication

Public relations

Organization

Excel

Word

Empathy

Education

Diploma in financial management

Tools

Microsoft Office

Job description

Chartwell Retirement Residences is seeking an Office Manager to act as the administrative backbone of the residence, overseeing clerical routines, supporting residents and staff, and contributing to a safe, welcoming environment.

You will manage front desk operations, HR documentation and payroll while ensuring accurate records and compliance. The role requires strong organizational skills and empathy in interactions with seniors, staff, and families.