Office Manager: Resident Services & Operations

Socket.dev; Belle River; On-site; CAD 52,000 - 76,000; Full time

Job summary

Chartwell is seeking an organized Office Manager to act as the administrative backbone of a retirement residence. You will lead front desk operations, manage records, and support residents, staff, and payroll processes.

The role requires a minimum of two years in office management with accounting or bookkeeping experience. Post-secondary credentials in financial management or bookkeeping are preferred, and a strong, empathetic communication style is essential.

Qualifications

• Minimum two years of related office management or administrative experience.
• Accounting, or bookkeeping experience required.
• Experience in retirement or healthcare setting is an asset.
• Post-secondary diploma or certificate in financial management, bookkeeping, or related field.

Responsibilities

• Oversee front desk operations and provide leadership to administrative staff.
• Resolve resident and family inquiries promptly and professionally.
• Welcome and orient new residents and visitors, fostering a positive first impression.
• Manage confidential records for residents, employees, and financial operations.
• Oversee onboarding and maintain compliant HR documentation.
• Oversee payroll administration, attendance tracking, and vacation management.
• Manage billing, deposits, and invoice reconciliation.
• Champion workplace safety and collaborate across departments.
• Step into Manager on Duty role when needed.

Skills

Office administration

Accounting / bookkeeping

Empathy

Microsoft Excel

Public relations

Education

Post-secondary diploma or certificate in financial management or bookkeeping

Tools

Microsoft Office

Job description

Chartwell is seeking an organized Office Manager to act as the administrative backbone of a retirement residence. You will lead front desk operations, manage records, and support residents, staff, and payroll processes.

The role requires a minimum of two years in office management with accounting or bookkeeping experience. Post-secondary credentials in financial management or bookkeeping are preferred, and a strong, empathetic communication style is essential.