Resident Services Coordinator

Brookfield Residential; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading property management company is seeking a Resident Services Coordinator in Toronto. This role involves managing resident communications, ensuring compliance with policies, and coordinating social and recreational programs. The ideal candidate will have a proven customer service background and a dedication to fostering a supportive living environment.

Benefits

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Discounted on-site rental

Qualifications

• 1 - 2 years of customer service experience required.
• Ability to communicate and resolve resident issues.

Responsibilities

• First point of contact with residents, handling questions and concerns.
• Prepares service requests and works with contractors.
• Maintains knowledge of leasing policies and compliance.

Skills

Customer service

Communication

Education

High school diploma / GED

Degree in General Studies

Job description

Resident Services Coordinator page is loaded

Resident Services Coordinator

Apply locations Toronto, Ontario time type Full time posted on Posted 10 Days Ago job requisition id R2043904

Location

Village Green - 50 Alexander Street

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements:

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include a d egree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.Drug free workplace

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

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