Resident Service Coordinator

Brookfield Properties; Toronto; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Incredible associate rental discount (

Job summary

Brookfield Properties in Toronto, Ontario is seeking a full-time on-site role coordinating residential office activities and delivering high-level resident services. You will be the first contact for residents, addressing questions, resolving issues, and planning social programs for the community.

The position requires a high school diploma and 1–2 years of customer service and resident retention experience, with compensation commensurate with experience and a strong benefits package.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and resident retention experience required.

Responsibilities

• First point of contact with residents and families, addressing questions or concerns and resolving issues or escalating when needed.
• Prepare service requests and coordinate with service contractors to ensure tasks are completed properly.
• Maintain knowledge of leasing policies and procedures and assist with leasing and lease renewals as directed.
• Ensure compliance with company policies and applicable laws and regulations.
• Receive, log, and distribute packages to residents and obtain signatures.
• Handle general administrative duties: phone screening, correspondence, scheduling, mail, and records management.

Skills

Customer service

Resident relations

Communication

Administrative support

Education

High school diploma

Tools

Microsoft Office

Job description

Toronto, Ontario

Full time

Village Green - 50 Alexander Street

Job Description

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements:

• This position requires a(n) High school diploma / GED
• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$40,072 - 56,151 annually

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!
• Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels.

Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.