Resident Service Coordinator

brookfield; Toronto; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

Brookfield Properties' Village Green on 50 Alexander Street is hiring a leasing support associate to coordinate the property's office activities and resident services.

You will be the first contact for residents, resolve questions, process service requests with contractors, and support leasing and renewals in line with policies. The role emphasizes customer service and on-site teamwork across property operations.

Qualifications

• This position requires a(n) High school diploma / GED.
• 1 - 2 years of customer service and resident retention experience required.

Responsibilities

• Coordinate general business office activities of an apartment community.
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• First point of contact with resident and provides high level of customer service.
• Plans, implements and promotes social and recreational programs for property residents.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains a working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.

Skills

Customer service

Resident retention

Education

High school diploma / GED

Job description

Location

Village Green - 50 Alexander Street

Business

We know that a \"one-size-fits-all\" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Overview:

Coordinates general business office activities of an apartment community.

Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.

First point of contact with resident and provides high level of customer service.

Plans, implements and promotes social and recreational programs for property residents.

First point of contact with residents.

Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.

Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately

Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures

Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks

Receives, logs and distributes packages to residents and obtains signature for package delivery

Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

• This position requires a(n) High school diploma / GED


• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$40,072 - 56,151 annually

Great Incentives!

• Full benefits package


• Generous paid time off


• 401(k) with company match


• Growth and advancement opportunities


• Lucrative referral bonus program


• Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

Position Opening Reason: Backfill

#BPMF