Customer Guide

Brookfield Residential (Alberta) LP; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision from day 1

RRSP program

Career development programs

Volunteer hours

Job summary

You’ll be a trusted advisor, building relationships with prospective and current homeowners and helping to tailor each journey to individual needs. Strong communication and a customer-first mindset are essential.

Qualifications

• 2+ years of sales experience or an education-plus-experience combo.
• Experience in customer service and handling multiple tasks with attention to detail.
• Familiarity with CRM/ERP systems is valuable; Salesforce/HubSpot/NewStar helpful but not required.

Responsibilities

• Assist the community lead in processing agreements, maintaining MLS listings, and responding to customer inquiries.
• Guide customers in Brookfield’s products to support informed homebuying decisions.
• Ensure timely, accurate paperwork and follow-up actions.
• Coordinate with Sales, Marketing, Design, Construction, and Customer Care to deliver a smooth customer experience.

Skills

Sales experience

Customer service

Multitasking

Attention to detail

CRM systems

Education

Post-secondary diploma or degree in Business

Tools

CRM software

ERP systems

Salesforce

HubSpot

NewStar

Job description

Location Calgary - 4906 Richard Road SW Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

Job Description Overview

As a Customer Guide, you'll be fostering our customer experience, acting as a trusted advisor within your community. You’ll help create personalized and memorable moments for every homebuyer throughout their journey. As a critical team member, you’ll build strong, informative relationships with both prospective and current homeowners. You’ll start your journey by supporting your Community Manager in the home buying process, updating MLS listings, assisting with tours, and answering questions from customers. You’ll also collaborate with teams across Sales and Marketing, Design, Construction, Customer Care, Purchasing, and Accounting to ensure a smooth and seamless customer experience.

Key Responsibilities

• Assist the community lead in processing agreements, maintaining MLS listings, and assisting with customer inquiries.
• Be knowledgeable about Brookfield’s products to guide customers in their decision-making.
• Ensure timely and accurate completion of paperwork and follow‑up tasks.
• Represent customer interests in team meetings and gather key details during the customer journey.
• Run reporting, including sales reports and customer feedback.
• Continuously improve sales strategies and maintain high conversion rates.
• Serve as the main point of contact for customers, coordinating with various teams to ensure a flawless experience.
• Improve the experience of purchasing a home by considering special customer requests.
• Help new homeowners get acquainted with their community and essential services.
• Maintain integrity, fairness, and a focus on customer happiness throughout the process.
• Ensure all sales and marketing assets are presented expertly and meet company standards.
• Contribute to innovative marketing ideas and maintain project‑specific website content.
• Stay informed about competitors and industry trends through regular analysis.
• Actively participate in the regional homebuilding community.
• Travelling to different sales centres that are located across the city.
• Sales team members are encouraged to maintain flexible scheduling, with availability during evenings and weekends as needed.

What You’ll Bring

• Minimum of 2 years of experience in sales, or a combination of education and experience; a post‑secondary diploma or degree in Business or a related field is preferred.
• Proven track record of success in customer service.
• Experience handling multiple tasks simultaneously, with strong attention to detail and social skills.
• Ability to meet performance metrics and key achievements.
• Enthusiastic about technology and open to continuous learning.
• Experience with CRM and ERP systems is valuable.
• Familiarity with Salesforce, Hubspot, and NewStar is a plus, but not required.
• Proficient in keyboarding and data entry, with accuracy and efficiency.

What We Offer

• Competitive compensation and total rewards package
• Excellent extended medical, dental, and vision benefits beginning day 1
• RRSP program, contributions begin on day 1
• Career development programs
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance, including IVF, surrogacy and adoption options
• Wellness and mental health resources
• Pet insurance offering

A culture based on our values of Passion, Integrity & Community! #LI-BT1 #BRP

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre‑screening will be contacted.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world‑class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.