Resident Safety & Concierge Specialist

FirstService Residential Canada; Oshawa; On-site; CAD 21,000 - 29,000; Full time

Job summary

FirstService Residential Canada is seeking a Security Concierge in Oshawa, ON to assist residents with information and services. The shift is Saturday–Sunday, 7:00am–7:00pm, offering $18.05/hour.

The role focuses on access control, information delivery, and maintaining safety and confidentiality within on-site properties. Ideal candidates will hold a valid Ontario Security License and a high school diploma, with college-level coursework in business, hospitality or security foundations seen as an

Qualifications

• Must possess a valid Ontario Security License.
• High School Diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Responsibilities

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provide protection to the clients, residents and property of the buildings we are contracted to provide services.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked.
• Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
• Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
• Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
• Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
• Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Education

Ontario Security License

High School Diploma

College level courses in Business/Hospitality or Police/Security Foundations

Job description

FirstService Residential Canada is seeking a Security Concierge in Oshawa, ON to assist residents with information and services. The shift is Saturday–Sunday, 7:00am–7:00pm, offering $18.05/hour.

The role focuses on access control, information delivery, and maintaining safety and confidentiality within on-site properties. Ideal candidates will hold a valid Ontario Security License and a high school diploma, with college-level coursework in business, hospitality or security foundations seen as an