Resident Manager, Live-In

skyline group companies; St. Thomas; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Health & dental benefits

Rent for provided apartment

Job summary

Skyline is seeking a Resident Manager to join our Residential Operations team at properties in St. Thomas, Ontario. The role supports day-to-day operations, leasing, rent collection, and ensuring a clean, safe, welcoming environment for residents.

You will handle customer service, coordinate with maintenance and contractors, and help maintain resident satisfaction while upholding Skyline’s standards and values.

Qualifications

• Experience in residential property management is preferred.
• Strong customer service and communication skills.
• Ability to manage lease processes and rent collection.
• Familiarity with property management systems (Yardi) is a plus.

Responsibilities

• Provide excellent customer service to residents and respond to questions and maintenance requests.
• Support leasing activities and finalize rental opportunities.
• Collect and deposit rent, maintain accurate records, and handle administrative tasks.
• Conduct move-in/out inspections and uphold safety and cleanliness standards.
• Coordinate on-site contractors and assist the Property Manager during on-call hours.
• Plan resident engagement initiatives to foster a positive community.

Skills

Customer service

Leasing

Rent collection

Communication

Organization

Problem solving

Independent working

On-call readiness

Teamwork

Microsoft Office

Tools

Yardi

Microsoft Office

Job description

Thomas, Ontario, Canada Job Type: Full-Time Schedule: Rotating Schedule, Weekends + On-Call Availability required Compensation Includes: $42,000 annually, inclusive of rent for provided apartment.U...

Location: St.

Thomas, Ontario, Canada Job Type: Full-Time Schedule: Rotating Schedule, Weekends + On-Call Availability required Compensation Includes: $42,000 annually, inclusive of rent for provided apartment. Utilities & Parking Included Monthly Bonus Employer Paid Health & Dental Benefits Are you passionate about providing top-notch customer service in residential property management?

Look no further!

We are seeking driven, professional & energetic candidates to join our Residential Operations team for the position of Resident Manager , located at our properties located in St.

As a Resident Manager, you will be supporting the day-to-day operations of our residential communities while helping create a positive living experience for residents.

You’ll provide responsive customer service, support leasing and rent collection activities, complete administrative tasks, and help maintain clean, safe, and welcoming common areas.

As part of the Residential Operations team, you’ll respond to resident needs, support maintenance and cleaning requirements, and uphold Skyline’s standards, policies, and values.

What You’ll Be Doing

Provide excellent customer service by responding to resident questions, concerns, and maintenance requests with care, professionalism, and urgency.

Support leasing activities by answering rental inquiries, showing available suites, completing reference checks, and helping close rental opportunities.

Collect and deposit rent, review rent rolls and receivables, maintain accurate records, and complete required administrative paperwork.

Complete move-in and move-out inspections, deliver resident notices, maintain fire logbooks, and support compliance with company procedures and applicable legislation.

Help keep the property clean, safe, and welcoming by supporting common-area cleaning, groundskeeping, snow removal, and minor maintenance or repair tasks as required.

Monitor contractors on site, explain issues to the Property Manager when needed, and remain available during assigned hours or on-call situations.

Plan and support resident engagement initiatives that help build a positive, connected community.

What You Bring

A strong service orientation with the ability to build rapport with residents and deliver a positive customer experience.

Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities and stay detail oriented.

Exceptional administrative, cleaning, maintenance, and light repair skills, with general knowledge of basic plumbing, electrical, carpentry, and HVAC systems considered an asset.

The ability to work independently, collaborate with a team, exercise sound judgment, and provide professional support in emergency or on-call situations.

Proficiency using computers, email, Microsoft Office, and property management systems such as Yardi, considered an asset.

Why You’ll Love It Here

Professionalism – Work with people who are passionate about doing great work and helping each other succeed.

Respect – Build meaningful connections with colleagues, residents, and communities while helping make everyday living even better.

Integrity – Be proud to work for an organization that does the right thing, even if its not the easy thing.

Drive – Bring your ambition and energy to a company that encourages you to reach your potential.

Efficiency – Work smarter with streamlined processes, innovative tools, and a team that’s always looking for better ways to make an impact.

Who We Are

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, employee savings plan matching, time-off for volunteering opportunities, on-going training, growth potential and so much more! Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities. We are an equal opportunity employer committed to diversity and accessibility.

Accommodations are available upon request by contacting Skyline Human Resources at [e-mail] .