Assistant Resident Manager, Live-In

Skyline Group of Companies; North Bay; On-site; CAD 43,000 - 47,000; Full time

Benefits offered by this job

Rent-free apartment

Utilities included

Health & dental benefits

Job summary

Skyline Group of Companies in North Bay, Ontario is seeking an Assistant Resident Manager to support day-to-day operations of our residential communities. You will assist with cleaning, maintenance, leasing inquiries, tenant relations, and record-keeping, while ensuring safety and a welcoming environment for residents.

This full-time role involves a rotating schedule with weekends and on-call availability, plus a rent-free apartment and comprehensive benefits.

Qualifications

• Candidates bring a strong customer service mindset and desire to create positive experiences for residents and prospective tenants.
• Excellent communication skills with the ability to listen, build rapport, and respond respectfully to concerns.
• Strong organization, attention to detail, and time management to balance multiple priorities.
• Hands-on, team-oriented approach with the ability to work independently and solve problems effectively.
• Experience in residential property management, customer service, cleaning, maintenance, or related fields is an asset.

Responsibilities

• Assist with day-to-day building operations, including cleaning common areas and general maintenance tasks while keeping the property safe and welcoming.
• Support resident satisfaction by responding to tenant questions and service requests professionally and promptly.
• Assist with leasing activities by handling rental inquiries, welcoming prospective residents, showing units, and sharing information on rentals.
• Maintain accurate records and complete administrative duties such as logbooks, leases, inspections, emails, and rent documentation.

Skills

Customer service mindset

Communication

Organization

Teamwork

Problem solving

Job description

• Location:North Bay, Ontario, Canada
• Job Type: Full-Time
• Schedule: Rotating Schedule, Weekends + On-Call Availability required
• Compensation Includes:
  • $44,700annually, inclusive of rent for provided apartment.
  • Utilities & Parking Included
  • Employer Paid Health & Dental Benefits

Are you passionate about providing top-notch customer service in residential property management? Look no further! We are seeking driven, professional & energetic candidates to join our Residential Operations team for the position of Assistant Resident Manager located at our properties located in Chatham, Ontario.

As an Assistant Resident Manager, you’ll be an important part of keeping our residential communities clean, safe, and welcoming. Working as part of the Residential Operations team, you’ll support day-to-day building operations through resident service, administrative support, cleaning, minor maintenance, and follow-up with current and prospective tenants. If you enjoy helping people, taking pride in your surroundings, and being hands-on in your work, this is a great opportunity to make a meaningful impact in the everyday lives of our residents while representing Skyline’s commitment to service excellence.

What You’ll Be Doing

• Assist with day-to-day building operations, including cleaning common areas, completing assigned general maintenance tasks, and helping keep the property safe, clean, and welcoming.
• Support resident satisfaction by responding to tenant questions, concerns, and service requests with professionalism, timeliness, and care.
• Assist with leasing activities by responding to rental inquiries, welcoming prospective residents, conducting unit showings, and providing information on available rental opportunities.
• Maintain accurate records and complete administrative duties such as logbooks, applications, leases, inspections, emails, filing, rent-related documentation, and regulatory compliance records as required.
• Help with apartment turnover by supporting move-in and move-out inspections, suite cleaning, and minor repairs or painting as required.
• Assist with exterior property upkeep, including garbage removal, groundskeeping, flower beds, snow clearing, salting, and seasonal maintenance tasks.

What You Bring

• A strong customer service mindset and a genuine desire to create positive experiences for residents and prospective tenants.
• Excellent communication skills with the ability to listen, build rapport, and respond respectfully to concerns or disputes.
• Strong organization, attention to detail, and time management skills with the ability to balance multiple priorities.
• A hands-on, team-oriented approach with the ability to work independently, show good judgment, and problem solve effectively.
• Previous experience in residential property management, customer service, cleaning, maintenance, or a related field is considered an asset.

Why You’ll Love It Here

• Professionalism – Work with people who are passionate about doing great work and helping each other succeed.
• Respect – Build meaningful connections with colleagues, residents, and communities while helping make everyday living even better.
• Integrity – Be proud to work for an organization that does the right thing, even if its not the easy thing.
• Drive – Bring your ambition and energy to a company that encourages you to reach your potential.
• Efficiency – Work smarter with streamlined processes, innovative tools, and a team that's always looking for better ways to make an impact.

Who We Are

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, employee savings plan matching, time-off for volunteering opportunities, on-going training, growth potential and so much more! Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail].