Resident Manager - Full Time - 1st shift

Cushman & Wakefield; Ottawa; On-site; CAD 72,000 - 85,000; Full time

Job summary

Cushman & Wakefield Ottawa is seeking a hands-on Resident Manager to lead day-to-day janitorial services across a multi‑shift operation. Reporting to the Account Director, you will drive frontline execution, supervise staff, ensure safety, quality, and timely work‑order completion in a complex client environment.

You will coordinate staffing, inspections, KPI/SLAs, training, and supplier readiness, while providing clear daily direction and operational reporting to the client and account

Qualifications

• 4-5 years of progressive janitorial, custodial, environmental-services, or similar operations experience.
• Experience leading supervisors and a large frontline workforce in a multi-shift environment.
• Strong knowledge of cleaning methods, chemicals, equipment, quality assurance, and project work.
• Sound safety knowledge, organizational ability, judgment, communication, and problem-solving skills.
• Unionized-environment experience and post-secondary education in a related field are considered assets.

Responsibilities

• Lead daily janitorial operations across assigned buildings, shifts, and service areas.
• Coach supervisors and frontline employees and maintain effective staffing coverage.
• Manage inspections, service deficiencies, assigned KPIs/SLAs, and corrective actions.
• Promote a Safety-First culture and ensure training and safe‑work requirements are followed.
• Coordinate equipment, supplies, inventory, work orders, periodic cleaning, and emergency response.
• Provide accurate operational reporting and elevate scope, cost, labour‑relations, or contract issues to the Account Director.

Skills

Janitorial operations

Leadership

Safety awareness

Communication

Education

Post-secondary education in related field

Job description

Job Title

Resident Manager - Full Time - 1st shift

Job Description Summary

C&W Services is seeking a hands‑on Janitorial Operations Manager to lead the day‑to‑day delivery of janitorial services across a complex, multi‑shift operation. Reporting to the Account Director, this role is responsible for frontline execution, supervisor and employee leadership, staffing coverage, cleaning quality, safety compliance, equipment and supply readiness, work‑order completion, and periodic project work.

Job Description

The successful candidate will be highly visible in the operation, comfortable working across shifts, and skilled at turning service standards and client priorities into clear daily direction. This position works closely with the client Property Manager and their support teams.

What You Will Do

• Lead daily janitorial operations across assigned buildings, shifts, and service areas.
• Coach supervisors and frontline employees and maintain effective staffing coverage.
• Manage inspections, service deficiencies, assigned KPIs/SLAs, and corrective actions.
• Promote a Safety-First culture and ensure training and safe‑work requirements are followed.
• Coordinate equipment, supplies, inventory, work orders, periodic cleaning, and emergency response.
• Provide accurate operational reporting and elevate scope, cost, labour‑relations, or contract issues to the Account Director.

What You Bring

• 4-5 years of progressive janitorial, custodial, environmental‑services, or similar operations experience.
• Experience leading supervisors and a large frontline workforce in a multi‑shift environment.
• Strong knowledge of cleaning methods, chemicals, equipment, quality assurance, and project work.
• Sound safety knowledge, organizational ability, judgment, communication, and problem‑solving skills.
• Unionized‑environment experience and post‑secondary education in a related field are considered assets.

This opportunity is well suited to an accountable, service‑focused leader who enjoys being present in the operation, developing people, and delivering safe, consistent, high‑quality results.

C&W Services uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team. This posting is for a backfill position. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 72,250.00 - $85,000.00

C&W Services is an Equal Opportunity / Aff ountative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier‑free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us. Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “C&W Services”

About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award‑winning culture. For additional information, visit www.cushmanwakefield.com