Resident Manager

COMPASS GROUP CANADA; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Integrated Facilities Management is seeking a Resident Manager to oversee operations, maintain client relationships, and ensure service quality. The ideal candidate will have strong leadership skills and experience in facility management. Responsibilities include budget control, staff management, and safety oversight.

Qualifications

• 5 years’ leadership/supervisory experience in facility management.
• Knowledge and experience in cleaning systems and products.

Responsibilities

• Maintain positive client relationships and manage daily operations.
• Inspect worksite to ensure service delivery meets standards.
• Drive cost efficiencies and resolve operational issues.

Skills

Leadership

Communication

Tools

MS Word

Excel

Job description

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.

ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.

Job Summary

Now, if you were to come on board as one of our Resident Managers, we’d ask you to do the following for us:

• Maintain a positive relationship with client through daily contact to discuss areas of concern, report on deficiencies and obtain any new assignments.
• Develop staffing schedule and directly control budgeted hours and expenses for the assigned location.
• Inspect the worksite daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required quality assurance standards.
• Review efficiencies of operations and assist Operations Manager in improving and upgrading standards, work schedules, etc.
• Drive cost efficiencies, provide technical advice, troubleshoot problems and proactively resolve issues.
• Responsible for the safety of all personnel, address safety concerns and ensure that equipment is in safe working condition.
• Ensure all accidents and/or property damage is reported in accordance with Company policy.
• Administer appropriate corrective disciplinary action when necessary.

Think you have what it takes to be the Resident Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• 5 years’ leadership/supervisory experience in a cleaning, facility management environment.
• Knowledge and experience in the use of equipment, cleaning systems and products.
• Capability to effectively motivate, lead and performance manage a team
• Strong communication skills, both verbal and written
• Knowledge of MS Word and Excel

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.