Resident & Family Experience Coordinator (Social Worker) | Temporary, Part-Time | 4 Days/Week

Sienna Senior Living; West Kelowna; On-site; CAD 121,121,000 - 151,322,000; Full time

Job summary

Sienna Senior Living is seeking a Resident & Family Experience Coordinator III to lead move-in/out processes and support families, residents and SDMs with transitions and access to supports. The role uses social work principles to enhance wellbeing in long-term care and coordinates with the inter-professional team.

You will provide counselling, develop care plans, support advance care conversations, recruit and supervise social work students, and report feedback to Leadership & Quality

Qualifications

• Registered social worker in good standing per provincial legislation.
• Minimum three years’ experience in healthcare, social services, or related sector.
• Knowledge of Long Term Care Act & Regulations preferred.
• Customer service experience an asset.
• Hospitality or sales related experience an asset.
• Strong oral and written communication skills.
• Ability to organize, plan, and delegate responsibilities.

Responsibilities

• Lead the resident move-in, transfer, and move-out process.
• Provide social work counselling services with the inter-professional team.
• Plan, develop, implement, and evaluate individual social work services or support groups.
• Support advanced care planning conversations within Social Services Worker scope.
• Recruit and supervise social work students’ placements.
• Track and address feedback to ensure satisfactory outcomes.
• Provide reporting and analysis to Leadership & Quality Committee.

Skills

Social worker

Communication skills

Organization & planning

Customer service

Sales experience

Education

Registered Social Worker (RSW)

Job description

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

This posting is for an existing vacancy

As a Resident & Family Experience Coordinator III, your typical day will impact the following ways:

• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application

process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care

• Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting the resident’s overall wellbeing and safety.
• Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
• Recruit and supervise social work students’ placements
• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee

Must Haves

• Social Worker; must be Registered per provincial legislation
• Minimum of three years’ experience in healthcare, social services, or related sector
• Knowledge of the Long Term Care Act & Regulations preferred
• Customer service related experience an asset
• Hospitality and/or sales related experience an asset
• Strong oral and written communication skills required
• Ability to organize, plan, and delegate responsibilities

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Leveling rate of pay $42.27 - $52.81 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates starting rate