Resident Experience Lead (Full Time)

Wing Kei; Calgary; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Wing Kei in Calgary, Alberta seeks a Resident Experience Lead to provide hands-on leadership supporting Clinical Managers by facilitating communication between staff and management and overseeing daily clinical operations.

The role covers clinical supervision, administration, and leadership to ensure quality resident care, effective documentation, and coordination with families and interdisciplinary teams.

Qualifications

• Licensed nursing professional with leadership experience.
• Experience supervising care staff and adhering to care plans.
• Strong communication with residents, families and multidisciplinary teams.

Responsibilities

• Lead clinical oversight and support Clinical Managers.
• Oversee daily staff assignments and care plan adherence.
• Ensure accurate resident care documentation and handle emergencies.
• Coordinate admissions, transfers and care conferences with teams.

Skills

Nursing leadership

Clinical supervision

Team mentorship

Communication

Education

RN or LPN license

Tools

CPR certification

Job description

The Resident Experience Lead will provide hands‑on leadership in support of the Clinical Managers by facilitating communication between staff and management, supporting frontline staff and providing daily clinical oversight.

THE ROLE

Key Accountabilities

Clinical Supervision

• Provides quality clinical care expected of a standard Registered Nurse or Licensed Practical Nurse.
• Responsible for the daily supervision of Care staff, assignment of duties, and staff support.
• Ensures adherence to care plans during shifts, and may participate in direct resident care if required.
• Screens potential new admissions, facilitates the pre-admission process, and supports the admission, discharge, and transfer of residents.
• Monitors new treatments and new orders written for residents with complex care.
• Participates in care planning discussions during team meetings and resident care conferences.

Administration

• Maintains a working knowledge of departmental standards, policies and procedures. Ensures compliance with policies and procedures.
• Ensures timely and accurate documentation of resident care.
• Addresses resident/ family concerns in a timely manner to ensure satisfaction, reporting to the Manager as appropriate.
• Facilitates decisions during emergencies and different code situations.
• Participates on committees, CQI projects, and other assigned activities.
• Respects and maintains the privacy and confidentiality of residents and staff.

Leadership

• Demonstrates, promotes and advocates the Wing Kei vision, mission and core values.
• Coaches and mentors team members in incidental learning.
• Assists in the orientation of new staff and staff development activities.
• Serves as a liaison among nurses, physicians, resident/ families and other departments.
• Engages families/residents, staff and interdisciplinary teams in promoting collaboration and teamwork.
• Manages conflicts and demonstrates professionalism and effective communication.
• Leads an effective team, encouraging positive, professional behaviors of staff while at work.

THE INDIVIDUAL WHO WILL SUCCEED

• Is aligned with Wing Kei’s vision and mission to continue to deliver excellence in senior care.
• Is a Registered Nurse or Licensed Practical Nurse with current CRNA/CLPNA registration.
• Has 3 years of experience in continuing care.
• Holds a current CPR (BCLS) certificate.
• Exhibits strong leadership skills that are aligned with Wing Kei values.
• Able to quickly and accurately assess residents’ conditions.
• Able to efficiently handle emergencies and remain calm in stressful situations.
• Possesses a caring and sympathetic manner.
• Has excellent organization skills with a strong attention to detail.
• Possesses effective verbal and non-verbal communication skills to work effectively in a multidisciplinary team environment.
• The ability to communicate in Chinese would be an asset.

WORK HOURS:8 hours a day; 5 days a week. Will be required to join the on-call rotation, which includes evenings and weekends.