Resident Concierge & Experience Specialist

Shangri-La; Toronto; On-site; CAD 52,000 - 54,000; Full time

Job summary

BGO in Mississauga, ON is seeking a full-time Concierge to deliver prompt, personalized service to residents and visitors, manage requests, and coordinate access, amenities, and building operations. You will maintain knowledge of local Yorkville and downtown Toronto, support resident events, and liaise with security and service providers to ensure resident satisfaction.

The role requires 1-2 years in concierge or hospitality, postsecondary hospitality education is an asset, and proficiency with

Qualifications

• 1-2 years related experience as a residential or hotel concierge or in customer service/hospitality roles.
• Postsecondary education in hospitality is an asset.
• Advanced skills in Excel, Word and Outlook; ability to research for residents; Yardi is a plus.

Responsibilities

• Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.
• Handle calls, questions, concerns, maintenance requests, lockouts, and other resident needs; follow up to ensure satisfaction.
• Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through local providers.
• Maintain knowledge of Yorkville and downtown Toronto; develop community partnerships.
• Maintain a high-quality lobby and amenity experience; manage notice boards, amenity bookings, and resident communications.
• Coordinate service elevator/loading dock bookings, contractor access, visitor parking, access cards/fobs, and security systems.
• Maintain access devices and Enterphone/security systems; liaise with security staff and escalate as needed.
• Manage and distribute resident packages, groceries, dry cleaning, and other deliveries.
• Support resident events, community initiatives, charitable activities, and sustainability programs.

Skills

Customer service

Communication

Hospitality mindset

Education

Postsecondary education in hospitality

Tools

Yardi

Job description

BGO in Mississauga, ON is seeking a full-time Concierge to deliver prompt, personalized service to residents and visitors, manage requests, and coordinate access, amenities, and building operations. You will maintain knowledge of local Yorkville and downtown Toronto, support resident events, and liaise with security and service providers to ensure resident satisfaction.

The role requires 1-2 years in concierge or hospitality, postsecondary hospitality education is an asset, and proficiency with