Onsite Residential Concierge & Guest Experience Specialist

BGO New; Mississauga; On-site; CAD 52,000 - 54,000; Full time

Job summary

BGO New is hiring an on-site Concierge in Mississauga, ON to deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents. You will handle calls and inquiries, arrange transportation and reservations, manage access cards, and maintain a welcoming lobby while supporting resident events and community initiatives.

Proficiency in Excel, Word, Outlook, and Yardi is expected; 1–2 years in concierge or hospitality; police clearance required; postsecondary

Qualifications

• 1-2 years related experience as a residential or hotel concierge.
• Postsecondary education in hospitality is an asset.
• Advanced skills in Excel, Word and Outlook; ability to conduct internet research; proficiency with Yardi is an asset.

Responsibilities

• Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.
• Handle calls, questions, concerns, special arrangements, maintenance requests, lockouts, and other resident needs while following up to ensure satisfaction.
• Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.
• Maintain strong knowledge of Yorkville and downtown Toronto, including local businesses, amenities, services, events, and activities.
• Maintain a high-quality lobby and amenity experience, manage notice boards, amenity bookings, resident communications, and shift logs.
• Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.
• Maintain access devices and Enterphone/security systems while liaising with contracted security staff and escalating issues to Property Management.
• Manage and distribute resident packages, groceries, dry cleaning, and other deliveries through designated systems.
• Support resident events, community initiatives, charitable activities, and BGO sustainability and CSR programs.

Skills

Customer service

Hospitality

Communication

Multitasking

Time management

Education

Postsecondary education in hospitality

Tools

Excel

Word

Outlook

Yardi

Job description

BGO New is hiring an on-site Concierge in Mississauga, ON to deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents. You will handle calls and inquiries, arrange transportation and reservations, manage access cards, and maintain a welcoming lobby while supporting resident events and community initiatives.

Proficiency in Excel, Word, Outlook, and Yardi is expected; 1–2 years in concierge or hospitality; police clearance required; postsecondary