Residence Services Front Desk Associate

campusliv; Kingston; On-site; CAD 32,000 - 40,000; Full time

Job summary

Campus Living Centres in Kingston, Ontario is seeking a Residence Services Representative to greet guests, answer inquiries, process payments, and manage daily front desk operations.

You will interact with students and guests, use campus software, maintain privacy, and ensure the desk and lobby look professional at all times. This role requires strong customer service, clear communication, and the ability to handle multiple tasks with minimal supervision.

Qualifications

• Education: High School Diploma, some College or University preferred.
• Skills/Abilities: excellent verbal communication.
• Skills/Abilities: excellent customer service.
• Skills/Abilities: positive attitude.
• Skills/Abilities: ability to work independently.
• Skills/Abilities: ability to multitask.
• Experience Required: Minimum of 1 year customer service experience.

Responsibilities

• Demonstrate a high degree of customer service on phone calls, via email, and in person.
• Utilize Campus Living Centres’ computer software.
• Financial administration, including processing payments, invoices, and reviewing accounts.
• Maintain video surveillance and ensure that cameras are recording at all times.
• Communicate pertinent information between staff.
• Maintain student and guest privacy.
• Knowledge of emergency procedures and on-call staff procedures.
• Know who to contact for various situations, including residence staff and facility contractors.
• Ensure the room status is updated from the housekeeping department.
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement.
• Maintain the appearance of the desk, lobby and office area at all times.
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales.
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized.
• Ensures building keys are used appropriately and responsibly.
• Any other duties as assigned

Skills

Verbal communication

Customer service

Positive attitude

Independent work

Multitasking

Education

High School Diploma, some College or University

Job description

Campus Living Centres in Kingston, Ontario is seeking a Residence Services Representative to greet guests, answer inquiries, process payments, and manage daily front desk operations.

You will interact with students and guests, use campus software, maintain privacy, and ensure the desk and lobby look professional at all times. This role requires strong customer service, clear communication, and the ability to handle multiple tasks with minimal supervision.