Residence Services Representative

Campus Living Centres; Welland; On-site; CAD 32,000 - 42,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Representative to join the team in Welland, Ontario. The role involves frontline interactions with students and guests, handling inquiries, payments, and daily operations from the residence front desk.

You will manage check-ins/check-outs, maintain desk and lobby appearance, and support residence staff with safety and building operations, while upholding privacy and excellent customer service.

Qualifications

• High School Diploma; some college or university preferred.
• Excellent verbal communication and strong customer service skills.
• Ability to work independently and handle multiple projects.
• Willingness to work a weekly rotation including days, evenings and nights.

Responsibilities

• Respond to inquiries from students and guests via phone, email, and in person.
• Process payments, invoices, and other financial administration tasks.
• Maintain the front desk, lobby, and office area in a professional state.
• Handle reservations, check-ins, check-outs, and account settlements.
• Maintain privacy and ensure security of building and resident information.

Skills

verbal communication

customer service

positive attitude

independent work

multitasking

Education

High School Diploma, some College/University preferred

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service on phone calls, via email, and in person
• Utilize Campus Living Centres’ computer software
• Financial administration, including processing payments, invoices, and reviewing accounts
• Maintain video surveillance and ensure that cameras are recording at all times
• Maintain student and guest privacy
• Knowledge of emergency procedures and on-call staff procedures
• Know who to contact for various situations, including residence staff and facility contractors
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
• Ensures building keys are used appropriately and responsibly
• Any other duties as assigned

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities:

• Must possess excellent verbal communication skills
• Must possess excellent customer service skills
• Must possess positive attitude
• Work independently without constant supervision
• Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.

NOTE: This job requires the ability to work in a weekly rotation including days, evenings and nights.

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.