Admissions Advisor

Humber College; Toronto; Hybrid; CAD 44,000 - 52,000; Full time

Job summary

Humber College in Toronto invites an Admissions Advisor to join the Office of the Registrar. You will provide expert guidance on admissions processes to prospective and current students, ensuring accurate information and a high-quality student experience.

Working in a hybrid North Campus setting, you will collaborate across teams, manage inquiries, interpret policies, and support day-to-day admissions operations while maintaining confidentiality and prioritizing student success.

Qualifications

• Two-year diploma or equivalent in Public Relations, Accounting, or Business.
• Minimum two years of related experience.
• Ability to handle customer inquiries with proactive problem solving.
• Excellent written and verbal communication skills.

Responsibilities

• Provide expert admissions guidance to prospective and current students.
• Assist with Admissions processes and information for a broad range of initiatives.
• Support front-line services in the Office of the Registrar.

Skills

Customer service

Interpersonal skills

Communication

Microsoft Excel

Education

Two year diploma or equivalent (Public Relations, Accounting, or Business)

Tools

Salesforce

Banner

Excel

Job description

Job Description - Admissions Advisor - Office of the Registrar - Appendix D (37165)

Admissions Advisor - Office of the Registrar - Appendix D - ( 37165 )

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Position Title

Admissions Advisor

Status

Appendix D Contract

Hours

35 hours per week

Faculty/Department

Office of the Registrar

Campus/Location

North Campus – must be comfortable working hybrid, a minimum of four (4) days on-site.

Payband

F

Salary Range

$32.74 - $37.78

Starting Salary

$32.74; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the Office of the Registrar at Humber

The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Admissions, Academic Records, Convocation, Contact Centre, Fees, Financial Aid, Registration & Course Scheduling, Reporting, and Student Systems at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

About the Admissions Advisor Role

Under the direction of the Manager, Admissions, the Admissions Advisor provides overlapping front line support services for a broad range of initiatives in the Office of the Registrar. The primary role of this position is focused on providing expert advice and assistance regarding Admissions-related questions and processes for full- and part-time students while providing general knowledge assistance in other areas as required. This position reports to the Manager, Admissions and will be assigned to work within a workgroup where day-to-day activities will be monitored by the workgroup lead for the area.

The Admissions Advisor must retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Colleges and Universities (MCU) policies and procedures, and Humber services. The incumbent at times may deal with sensitive and highly confidential information and communicate directly with prospective students, applicants, guidance counsellors, parents, faculty, administrators, and other authorized third‑parties.

About you

You are passionate about working at Ontario’s largest polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

Two (2) Year diploma or equivalent within the field of Public Relations, Accounting, or Business.

Experience/Skills

A minimum of two (2) years of related experience.

The candidate must demonstrate use of initiative in both planning of work and in taking a pro‑active approach to addressing customer concerns.

Practical experience in a complex service environment is required, along with excellent interpersonal, listening, and customer service skills.

The candidate must demonstrate organizational skills and the ability to handle multiple tasks, frequent interruptions, fluctuating volumes, and ongoing deadlines.

Additionally, excellent oral and written communication skills and the ability to explain complex policies and procedures effectively is required.

Strong computer skills including knowledge of e‑mail software and Microsoft Office Suite specifically in Excel is an asset.

Experience working in a post‑secondary environment is an asset.

Experience working with Salesforce and Banner is considered an asset.

The candidate must have the ability to work well under pressure while demonstrating confidence and good judgement along with the ability to remain calm when dealing with difficult people or situations.

What’s in it for you?

An opportunity to have an impact with a post‑secondary institution, poised to do great things.

Diverse, hard‑working, committed team of people who care about each other.

Tools and technology that will allow you to succeed at your job.

Amazing perks and the opportunity to work within a highly supportive team.

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity‑deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post‑secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self‑identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).