reservations supervisor - travel agency

EASYDAY TRAVEL; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the travel industry is seeking a supervisor to manage a team of 3-4 people. The role involves coordinating activities, establishing schedules, and ensuring efficient operation of systems and staff training. The ideal candidate should have a secondary school diploma and experience in a supervisory role.

Qualifications

• 1-2 years of experience required.

Responsibilities

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Hire and train staff in job duties and safety procedures.

Skills

Hindi

Client focus

Team player

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : 1 year to less than 2 years
• Hindi

Work setting

• Urban area

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers