Reservations Agent

go2HR; Whistler; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading hotel in Whistler is seeking a full-time Reservations Agent. The role involves being the first point of contact for guests, guiding them through reservations, and promoting services to enhance guest experiences. Ideal candidates will have a background in hospitality and customer service, thrive in fast-paced environments, and have excellent communication skills. Enjoy perks like free annual stays and discounts with a positive team culture.

Benefits

Monthly team celebrations

Free annual stay at the Crystal Lodge

Extended health benefits

Spirit Pass credit

Discounts at GolfBC courses

Fun work environment

Year-round staff events

Qualifications

• Previous experience in hotel reservations or front desk role required.
• Strong customer service background; sales experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• First point of contact for guests, ensuring outstanding service.
• Guide guests through the reservation process with professionalism.
• Promote and upsell packages and services.

Skills

Customer Service

Sales

Communication

Organization

Multitasking

Local Knowledge

Job description

Open to International applicants with valid Canadian Work permits: Yes

At the Crystal Lodge, we pride ourselves on offering guests a truly authentic Whistler experience. Nestled among stunning mountains and located in the very heart of Whistler Village, our hotel blends unbeatable convenience with the beauty of the outdoors!

We’re currently looking for a full-time Reservations Agent to join our amazing team. This is a fantastic opportunity for someone with a background in reservations, sales, or front desk operations – especially if you know Whistler inside and out and love sharing that local knowledge.

Responsibilities & Qualifications

As a Reservations Agent, you’ll be the first point of contact for many of our guests. Your role is key in providing outstanding service, responding to inquiries by phone, email, and online, and ensuring each guest finds the perfect room for their stay. You’ll also be responsible for:

• Guiding guests through the reservation process with warmth and professionalism.
• Promoting and upselling packages and services to enhance the guest experience and support revenue goals.
• Sharing important guest information with the Front Desk and Housekeeping teams to ensure personalized service.
• Collaborating with the Revenue Manager, Sales & Marketing Coordinator, Sales Coordinator, and Front Desk Team.

What We’re Looking For:

The ideal candidate will have:

• Previous experience in a hotel reservations or front desk role, preferably in a medium-sized property.
• A strong background in customer service; sales experience is a bonus!
• A positive, team-oriented attitude and a genuine desire to create exceptional guest experiences.
• Excellent communication skills—both written and verbal—as well as solid computer and organizational abilities.
• The ability to multitask, stay organized under pressure, and meet deadlines.
• Local knowledge of Whistler’s amenities and activities – you’re the expert our guests will rely on!

Other Perks/Benefits

We believe in taking care of our team. As a Crystal Crew member, you’ll enjoy:

• Monthly team celebrations.
• A free annual stay at the Crystal Lodge!
• Extended health benefits (for full-time team members).
• Spirit Pass credit (for full-time team members).
• Discounts at GolfBC courses, including Nicklaus North.
• A fun and positive work environment, right in the heart of Whistler Village.
• Year-round staff events with an amazing team!

If you're passionate about hospitality, thrive in a fast-paced environment, and love all things Whistler, we’d love to hear from you!