Booking Clerk, Medical Imaging - Surrey Memorial Hospital

Fraser Health; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading health care provider as a Relief Full Time Booking Clerk in Medical Imaging. This role is vital in scheduling and booking patient appointments, ensuring smooth operations in a busy hospital environment. You will be part of a committed organization that values staff wellness and offers opportunities for professional growth. With a focus on respect, caring, and trust, this position allows you to make a meaningful impact on the lives of patients while enjoying competitive benefits, including four weeks of vacation and comprehensive employer-paid benefits. If you are passionate about health care and eager to contribute to a thriving community, we invite you to apply today!

Benefits

Four weeks of vacation

100% employer paid benefits

Defined municipal pension plan

87% maternity top-up

50% subsidy on TransLink passes

Qualifications

• Grade 12 plus two years' recent, related experience or equivalent education.
• Knowledge of medical terminology and effective communication skills.

Responsibilities

• Schedules and books patient appointments in Medical Imaging.
• Acts as receptionist, greeting and directing patients and visitors.

Skills

Medical Terminology

Effective Communication

Organizational Skills

Keyboarding (40 wpm)

Ability to Operate Equipment

Education

Grade 12

Two years' related experience

Job description

Salary

The salary range for this position is CAD $27.10 - $27.10 / hour.
Job Summary

Are you someone who is passionate about making a difference in the lives of others? We are hiring for a Relief Full Time Booking Clerk, Medical Imaging at Surrey Memorial Hospital.

Education, Training and Experience

• Grade 12 plus two years' recent, related experience or an equivalent combination of education, training and experience.

The Medical Imaging transfer of service to Fraser Health is now completed and we are thrilled to have the Medical Imaging Teams as part of Fraser Health again. Are you interested in learning more and joining us during this exciting time?

We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.

Surrey Memorial Hospital is the largest of three regional hospitals in Fraser Health’s integrated network of care, with 624 acute care beds, and 36 neonatal intensive care (NICU) bassinettes. Surrey Memorial Hospital provides primary, secondary, and tertiary services, including 24/7 emergency (including a dedicated pediatrics emergency area), cardiac and critical care, levels one, two and three obstetrics and neonatal intensive care, adolescent and adult inpatient psychiatry, surgical sub-specialties (e.g., plastics, thoracic, vascular, orthopedic), inpatient rehabilitation and ambulatory care. Surrey Memorial Hospital is the second largest hospital in the province with the province’s busiest Emergency Department. Surrey Memorial Hospital provides specialized care to people from across Fraser Health, not only to residents of Surrey.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited to:

• Four weeks of vacation to start.
• Comprehensive 100% employer paid benefits.
• Immediate enrollment in a defined municipal pension plan.
• 87% maternity top-up.
• 50% subsidy on TransLink passes.

Come work with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the workforce and seek to maintain an environment of Respect, Caring and Trust.

Detailed Overview

Performs scheduling and booking functions for a variety of patient appointments for designated areas within Medical Imaging. Duties include arranging times with patients, doctor's offices, nursing units, physicians, technical staff and surgical/medical daycare, making follow up appointments, locating applicable images/films prior to appointments and rearranging schedules to meet changing demands/requests. Prepares and confirms patient information, enters booking, patient and image/film information into radiology and hospital computerized and/or manual booking and patient information systems and fills requisitions for all bookings. Acts as receptionist to support the delivery of patient care and ensure client/family needs are met above all other concerns.

Responsibilities

1. Schedules and books inpatient/outpatient/daycare appointments in accordance with Radiologist’s established priority level and medical/technical staff schedules by receiving requests/requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units/physician offices to confirm appointments and relay instructions. Poses questions from established questionnaire or as directed by Radiologist and/or technical staff to screen patient for contra indicators. Follows up with referring physician(s) for requisitions not yet received, adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients' appointments are scheduled in a manner that meets their needs. Notifies patient of pre-examination payment requirements where applicable.
2. Arranges daycare beds for various procedures including emergency appointments when required by noting daycare requirements on requisition, obtaining consult letter from referring physician, contacting designated daycare staff for pre-determined booking space and checking times coincide with Radiologist’s schedule. Reschedules appointments when notified daycare beds are not available.
3. Pre-registers daycare patients when required by obtaining patient information, entering information into computerized patient database including establishing new patient entries and updating existing files, completing a variety of standard forms as required and forwarding relevant information to applicable daycare area.
4. Locates relevant patient information such as images/films and consultation histories by communicating with a variety of physicians' offices, nursing units or other hospitals and requesting appropriate items be forwarded. Processes patient data by receiving applicable documentation, checking information is complete including receipt of pre-examination payment where applicable, following up on information not received, completing applicable requisitions/forms according to information provided and forwarding documents to appropriate areas in accordance with standard policies and procedures.
5. Enters booking and image/film information into applicable computerized and/or manual booking system by referring to patient documentation, keying in demographic patient data and relevant previous image/film information in on-line mode and prompting screen for next booking appointment time. Checks information entered for accuracy, locating errors and/or omissions and correcting as required in accordance with standard procedures.
6. Registers patients by obtaining essential or changed information from patients and/or patient documentation, completing a variety of forms and entering patient demographic information into the hospital's computerized patient information system in accordance with established procedures.
7. Maintains requisitions for all inpatient/outpatient bookings by making labels, filing requisitions according to procedure/test received and alphabetical order and creating hard files when required.
8. Provides patient waiting list information to supervisor by recording number of appointments scheduled for various procedures, identifying number of patients waiting to be scheduled and forwarding information for departmental, facility and Ministry reporting purposes. Provides up to date scheduling information upon request including totalling number of patient seen and procedures performed for various periods.
9. Acts as receptionist by performing duties such as greeting and directing patients and visitors to appropriate areas, assisting staff, answering telephones, taking and/or relaying messages and responding to general enquiries related to patient appointments and/or release of patient information in accordance with established policies and procedures.
10. Arranges transportation for patients required for transfer and/or appointments by completing transportation slip for pick up by patient escort and/or contacting family members or designated drivers/ambulance dispatch pursuant to appointments as required.
11. Orients new and relief staff to the scheduling and booking procedures of the assigned area through informal sessions by providing an overview of the work area, demonstrating use of various equipment and/or software packages such as online booking system, photocopiers and electronic mail system and providing information about policies and procedures to promote effective resource utilization.
12. Performs clerical functions such as operating a facsimile and/or photocopier, opening, date stamping and forwarding mail to appropriate areas, signing out/in images/films for exams or other facilities, printing out from the Picture Archiving and Communication System (PACS) radiology images by following set procedures for image generation and completing requisitions for approval of replacement stationary items as required.
13. Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
14. Performs other duties as assigned.

Qualifications

Education, Training and Experience

Grade 12, two years' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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