Reservation Manager

U-Haul; Ajax; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick days

Gym Reimbursement Program

Career stability

Complete Benefit Plan

Wellness Programs

Job summary

U-Haul is seeking a Reservation Manager Agent in Ajax, Ontario, to provide outstanding customer service and support for field team members and dealerships. The role includes managing reservations and equipment allocation to meet customer demands dynamically.

The ideal candidate will have a high school diploma, familiarity with office equipment, and excellent multitasking skills. Join U-Haul for career stability, training opportunities, and a supportive team environment.

Qualifications

• Must have a high school diploma or equivalent.
• Experience with multiline phones and office software is important.
• Proficient in customer service and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members with equipment and reservation management.
• Review reports for effective equipment placement and accuracy.
• Assist with U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Job description

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Reservation Manager Agent Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking