Research Operations & AI Enablement, Winter 2027 Co-op

CIBC; Toronto; On-site; CAD 12,000 - 18,000; Part time

Job summary

CIBC is seeking a Research Operations & AI Enablement Co-op in Toronto to help scale research through stronger operations, improved knowledge management, and thoughtful exploration of AI-enabled efficiencies.

You will document findings, support proof-of-concept activities, and collaborate with partners to improve researcher productivity and time-to-insight while gaining hands-on experience at the intersection of user research, operations, and responsible AI innovation.

Qualifications

• Pursuing a degree/diploma in a relevant field such as Information, Organizational Behaviour, Behavioural Science, Psychology, Human-Centred Design, or a related discipline.
• Enrollment in the University of Toronto Master of Information program is strongly preferred.
• Experience with Microsoft Office Suite, Figma, Adobe Creative Suite, and research tools such as Maze.

Responsibilities

• Contribute to research process documentation, templates, repository practices, and knowledge-sharing initiatives.
• Support knowledge management by organizing content, improving discoverability, and maintaining assets for the research community.
• Assist with SharePoint site enhancements and content management for researchers to access tools and updates.
• Participate in research intake, tracking, and reporting to improve workflows and reduce administrative effort.
• Support testing and evaluation of AI-powered tools and automation opportunities for research planning and reporting.
• Document findings and recommendations to help scale research operations and responsibly adopt AI-enabled solutions.

Skills

Research operations

Knowledge management

SharePoint

Microsoft Office

Figma

Adobe Creative Suite

Maze

Education

Degree candidate in Information/OB/Behavioural Science/Psychology/HCD

University of Toronto Master of Information consideration

Tools

SharePoint

Maze

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Research Chapter enables high-quality, evidence-based decision-making across CIBC by equipping researchers with the processes, tools, standards, and governance they need to deliver consistent, impactful work.

As a Research Operations & AI Enablement Co-op, you'll support the team's efforts to scale research through stronger operations, improved knowledge management, and thoughtful exploration of AI-enabled efficiencies.

You'll contribute to research process documentation, templates, repository practices, SharePoint content, intake and tracking processes, and community knowledge-sharing initiatives that help reduce administrative effort for researchers. You'll also help evaluate emerging AI tools and opportunities that can support research planning, analysis, synthesis, reporting, and operational workflows with appropriate human oversight. Working closely with partners across the Research Chapter, you'll document findings, support proof-of-concept activities, and help identify practical ways to improve researcher productivity and time-to-insight.

This is an exciting opportunity to contribute to the future of research operations while gaining hands-on experience at the intersection of user research, operations, and responsible AI innovation.

Important information

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Duration of term: 4 months (January - April 2027)

How you'll succeed

• Research operations support - Contribute to the development and maintenance of research process documentation, playbooks, templates, standards, and best practices that help create consistency and quality across research activities.
• Knowledge management - Support research repository and knowledge management initiatives by helping organize content, improve discoverability, and maintain useful assets for the broader research community.
• Content and platform coordination - Assist with SharePoint site enhancements and content management to ensure researchers can easily access relevant tools, resources, and updates.
• Process improvement - Participate in research intake, tracking, and reporting activities, and help identify opportunities to improve workflows, reduce administrative effort, and strengthen operational efficiency.
• AI evaluation and innovation - Support the testing and evaluation of AI-powered tools and automation opportunities for research planning, recruitment, analysis, synthesis, reporting, and agentic workflow proof-of-concept initiatives.
• Insights and recommendations - Document findings, recommendations, and implementation considerations to help the team make informed decisions about scaling research operations and responsibly adopting AI-enabled solutions.

Who you are

• You love to learn.
• You're passionate about growing your knowledge.
• You have a strong sense of curiosity.
• You give meaning to data.
• You enjoy investigating complex problems and making sense of information.
• You communicate detailed information in a meaningful way.
• You're digitally savvy.
• You seek out innovative solutions and embrace evolving technologies.
• You can easily adapt to new tools and trends.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You know that an inclusive team that enjoys working together can bring a vision to life.
• You can demonstrate experience in Microsoft Office Suite, Figma, Adobe Creative Suite, and research tools such as Maze.
• It's an asset if you have experience with research repositories, SharePoint, knowledge management practices, or workflow automation tools.
• You are pursuing a degree/diploma in a relevant field such as Information, Organizational Behaviour, Behavioural Science, Psychology, Human-Centred Design, or a related discipline.
• Enrollment in the University of Toronto Master of Information program is strongly preferred.
• You're passionate about people.
• You find meaning in relationships and surround yourself with a diverse network of partners.
• You connect with others through respect and authenticity.
• You live your values.
• You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Additional Details

• Expected End Date 2027-04-23
• Job Location Toronto-81 Bay, 18th Floor
• Employment Type Temporary (Fixed Term)
• Weekly Hours 37.5
• Skills Content Management, Knowledge Management