Product Analyst Co-op

CIBC; Toronto; Hybrid; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

CIBC is seeking a Product Analyst Co-op to support product management within the Payments and Open Banking Crew. You will map client journeys, document insights, and aid in delivering small projects while coordinating with partners across the business.

The role offers hands-on experience in product management, in a hybrid environment with on-site and remote days, and a focus on improving client experiences in payments services.

Qualifications

• Degree or diploma in business, commerce, finance, economics, technology, or related field.
• Strong ability to interpret data and communicate findings clearly.
• Proven experience coordinating with stakeholders and documenting discussions.

Responsibilities

• Map client journeys and document end-to-end experiences for payments products.
• Support small projects and coordinate actions to move deliverables forward.
• Collaborate with business partners and squads to prepare materials and updates.

Skills

Data analysis

Stakeholder coordination

Microsoft Office

Jira

Confluence

Education

Bachelor's degree in business

Tools

Jira

Confluence

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

At CIBC, our Personal and Business Banking team is focused on making everyday banking simpler, smarter, and more seamless for our clients. As a Product Analyst Co-op, you'll support product management work as part of a squad in the Payments and Open Banking Crew by helping us better understand the client experience and identify opportunities to improve it. You'll map client and customer journeys step by step to uncover pain points, support the delivery of small projects and initiatives, and help document action plans that move work forward. You'll work closely with partners across the business to gather information, coordinate next steps, and support ongoing project activity. In this role, you'll gain hands‑on experience contributing to meaningful work that informs future product enhancements and supports the team's broader priorities. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on‑site, while other days will be remote.

Important information We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. You must be currently enrolled in post‑secondary education and returning to full‑time studies to be eligible. However, you do not need to be in a registered co‑op program to be considered for a role.

Duration of term: 4 months (January – April 2027)

How you'll succeed

• Client journey mapping - Support the team by documenting end-to-end client experiences across payments products to identify friction points, gaps, and opportunities for improvement.
• Project coordination - Contribute to small projects and initiatives by tracking actions, organizing information, and helping move deliverables forward.
• Stakeholder collaboration - Work with business partners and team members to gather input, document discussions, and support meetings and follow‑ups.
• Product support - Assist with product management activities by preparing materials, organizing updates, and contributing to work that informs future initiatives.
• Documentation and analysis - Create clear, organized documentation, action plans, and working materials that help the team make informed decisions.
• Team contribution - Learn within a chapter and squad model, work closely with a mentor, and contribute to a collaborative team environment.

Who you are

• You give meaning to data.
• You enjoy investigating complex problems and making sense of information.
• You communicate detailed information in a meaningful way.
• You embrace and advocate for change.
• You continuously evolve your thinking and the way you work in order to deliver your best.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You know that an inclusive team that enjoys working together can bring a vision to life.
• You can demonstrate experience in communication, stakeholder coordination, Microsoft Office Suite, and working with tools such as Jira and Confluence.
• It’s an asset if you have exposure to product management, payments, journey mapping, or financial services environments.
• You have a degree/diploma in business, commerce, finance, economics, technology, or a related field.
• You live your values.
• You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.”

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points‑based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date 2027-04-23

Job Location Toronto-81 Bay, 25th Floor

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills Collaboration, Microsoft Office, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.