RESEARCH ANALYST 2

City of Toronto; Toronto; On-site; CAD 58,000 - 63,000; Full time

Job summary

City of Toronto seeks a Policy, Planning & Research Analyst in Solid Waste Management Services. The role uses 2000 Midland Ave Building A and other locations citywide to conduct research, analyze productivity, and prepare council-ready reports.

The ideal candidate has a post-secondary degree in a relevant field and strong skills in Excel, SQL, Python, and GIS. Responsibilities include dashboards, data management, and presentation development for division projects.

Qualifications

• Post-secondary degree or diploma in Business Administration, Geographical Analysis, Data science, Statistics, economics or computer science.
• Experience with Microsoft 365 Suite (Word, Excel, PowerPoint, SharePoint).
• Experience in research, analysis and interpretation of large data volumes, and presenting findings graphically.
• Experience in programming languages such as SQL, VBA, Python, JavaScript, CSS and HTML.
• Strong interpersonal, organizational, analytical and problem-solving skills.
• Ability to work in a team and handle confidential information.

Responsibilities

• Conducts research and prepares analysis reports on operations productivity, cost effectiveness and technical operations.
• Collects and analyzes data, conducts field studies and audits (AVL/GPS).
• Researches and documents benchmarks and best practices for task performance.
• Compiles data and prepares reports for management and council and maintains records.
• Reviews dashboards to monitor data integrity and maintain data accuracy.
• Maintains operational databases and analyzes operating parameters.
• Supports GIS mapping and updates maps and datasets.
• Develops presentations and reports for city agencies and committees.
• Responds to inquiries regarding program area.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Problem solving

Communication skills

Education

Post-secondary degree or diploma in Business Administration or related fields

Tools

Microsoft 365

Excel

PowerPoint

SharePoint

SQL

VBA

Python

JavaScript

CSS

HTML

Job description

Job ID: 62919
Job Category: Policy, Planning & Research
Division & Section: Solid Waste Management Services, SWM Collection & Litter Operations
Work Location: 2000 Midland Ave Building A and various locations across Toronto.
Job Type & Duration: Full-Time, Permanent
Hourly Rate and Wage Grade: $42.28-$46.31, TF0303, Wage Grade 11
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 01-Sep-2026 to 15-Sep-2026

Major Responsibilities:

• Conducts research and prepares analysis reports relating to operations activities regarding productivity and performance, cost effectiveness and technical operations
• Collects, maintains and analyzes data. Conducts field studies, survey and audits as appropriate such as monitoring AVL (automatic vehicle location) / GPS programs and report any abnormalities to the manager
• Researches, establishes and documents benchmarks, reflective of best practices methods and procedures for performing tasks
• Compiles, analyzes and correlates data and prepares reports and studies for submission to management and/or council on program related matters and maintain the records/documents in accordance with City standards for retrieval when needed
• Conducts reviews of multiple dashboards (Collision, safety audit, procurement etc) to monitor and correct errors and maintain integrity of data
• Creates and maintains operational databases and provides comprehensive analysis of operating parameters
• May be responsible for tracking development of capital projects in progress
• Provides administrative support in creating, updating, and maintaining maps using appropriate mapping software
• Assists with administrative support and operational duties for the Division
• Develops and maintains statistical reports and other appropriate records, records contacts lists for the Division
• Provides information and liaises with other organizations
• Provide ad hoc reports on asset base cost, unit cost, program costs, and designing custom reports, as required
• Prepares reports, and provides assistance to city and outside agencies and committees
• Develops and designs presentations
• Answers inquiries regarding program area

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary degree or diploma in Business Administration, Geographical Analysis, Data science, Statistics, economics or computer science.
• Considerable experience in software packages such as Microsoft 365 Suite, i.e. Word, Excel, PowerPoint, SharePoint.
• Considerable experience in research, analysis and interpretation of large volumes of data, summarizing findings and creating graphic presentations.
• Considerable experience in Computer languages, such as SQL, VBA, Python, Java Script CSS and HTML.

You must also have:

• Strong interpersonal skills and the ability to work effectively as a member of a team.
• Strong organizational skills and analytical and problem-solving skills in combination with the ability to perform duties under minimal supervision.
• Ability to handle matters of a confidential/sensitive nature appropriately.
• Ability to use a variety of technical equipment related to asset management and GPS/GIS techniques/approaches.
• Ability to communicate effectively, both orally and in writing, preparing clear and succinct reports and correspondence for Committees, Council and other stakeholders.
• A good understanding of the technical and operational issues facing the division.

A valid Class “G” Ontario Driver’s License and ability to qualify for the City’s operating permit is considered an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .