Bilingual Representative, Inside Sales (18 month Contract)

Definity; Toronto; On-site; CAD 51,300 - 94,400; Full time

Job summary

Definity is seeking an Inside Sales Representative to accelerate quote generation and lead capture while supporting Territory Managers in Canada’s Ontario region. You’ll manage remote clinics, breeders and shelters, educate partners on Petline’s insurance products, and drive activations through virtual channels.

You’ll maintain steady engagement, track metrics in the CRM, and collaborate with marketing and operations on geo-targeted campaigns. Bilingual English/French is a plus.

Qualifications

• Proven experience in inside sales, customer engagement, or account management.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools and managing multiple accounts.
• Experience with veterinary industry or pet insurance is an asset.
• Bilingual English and French.
• Monthly lead generation targets (e.g., 100+ leads from remote clinics).

Responsibilities

• Manage outreach to remote veterinary clinics, breeders and shelters via phone, email, and virtual meetings.
• Educate clinic and business partner staff on Petline’s insurance products, promotions, and onboarding processes.
• Maintain consistent engagement cadence to ensure brand visibility and lead generation.
• Drive quote generation and trial activations through virtual channels.
• Support clinics in completing trial submissions and other needs.
• Collaborate with TMs to identify and nurture high-potential leads for submission.
• Track engagement metrics, lead conversion rates, and clinic performance in CRM.
• Provide insights to Territory Managers for strategic prioritization.
• Work closely with marketing and operations teams to execute geo-targeted campaigns.
• Support promotional initiatives tied to community events and shelter partnerships.

Skills

Inside sales

Customer engagement

CRM tools

Bilingual English & French

Relationship-building

Tools

CRM software

Job description

Opportunity

This role is being introduced to support a strategic transformation in the Territory Manager (TM) model, where a proactive and driven sales approach focused on quote generation and lead capturing is the center of vision. The Inside Sales Representative will manage remote business partners (clinics, breeders, shelters) outside optimized geographic clusters, ensuring consistent coverage while enabling TMs to focus on high‑potential clinics within their travel radius.

What to Expect

• Manage outreach to remote veterinary clinics, breeders and shelters via phone, email, and virtual meetings.
• Educate clinic and business partner staff on Petline’s insurance products, promotions, and onboarding processes.
• Maintain consistent engagement cadence to ensure brand visibility and lead generation.
• Drive quote generation and trial activations through virtual channels.
• Support clinics in completing trial submissions and other needs.
• Collaborate with TMs to identify and nurture high‑potential leads for submission.
• Track engagement metrics, lead conversion rates, and clinic performance in CRM.
• Provide insights to Territory Managers for strategic prioritization.
• Work closely with marketing and operations teams to execute geo‑targeted campaigns.
• Support promotional initiatives tied to community events and shelter partnerships.

What You Bring

• Proven experience in inside sales, customer engagement, or account management.
• Strong communication and relationship‑building skills.
• Ability to work with CRM tools and manage multiple accounts efficiently.
• Knowledge of veterinary industry, breeder or shelter programs, or pet insurance is an asset.
• Monthly lead generation targets (e.g., 100+ leads from remote clinics).
• Clinic engagement frequency (touchpoints per clinic per quarter).
• Contribution to overall territory growth KPIs.
• Bilingual (English & French).

Salary Range: $51,300-$94,400

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

Background Checks required: successful clearance of a background check (including criminal checks and leadership references).