Representative Inside Sales

Air Liquide; Abbotsford; On-site; CAD 52,000 - 70,000; Full time

Job summary

Air Liquide in Abbotsford is seeking an Inside Sales Representative to build lasting relationships with customers, advise on products, prices, and availability, and collaborate on developing business markets. This front-line role emphasizes service excellence and a customer-centric approach.

You will work with our retail stores and sales team to process orders, prepare quotations, support account executives, and expand your knowledge in logistics.

Qualifications

• 2–5 years of industry experience, customer service or sales of welding or industrial products.
• Knowledge of welding processes and products is an asset.
• Experience with Google Suites, Servitrax, Oracle, SAP or Salesforce CRM preferred.
• Class 5 driver's license.
• Ability to lift 50 lbs; forklift experience is an asset.

Responsibilities

• Advise customers on products, prices, and availability to meet their needs.
• Receive and process orders via phone, email, or fax.
• Prepare quotations and standard tender requests.
• Support local account executives with back-office tasks.
• Make phone cold-calls to network customers and blitz markets.
• Perform post-sale follow-up to ensure satisfaction.
• Organize product displays in-store.
• Coordinate with logistics to ensure timely deliveries.
• Learn systems to provide accurate information, pricing, and quotes.

Skills

Customer service

Sales

Welding knowledge

Communication

Teamwork

Tools

Google Suites

Servitrax

Oracle

SAP

Salesforce CRM

Job description

How will you CONTRIBUTE and GROW?

We are seeking an Inside Sales Representative to join our team!

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores, you will have the opportunity to:

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Pay Rate - $44.33 / hour

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone “cold-calls” for network customers and “blitz” in some market segments.
• Does post-sales follow-up to ensure customer satisfaction
• Organizes the display of products in the store
• Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs
• Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics
• Follow ALC's safety policies diligently
• Work in a clean and organized environment by maintaining our product displays
• Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!
• On call rotation with the local team to assist after hour customer needs.

Are you a MATCH?

• 2 to 5 years of industry experience, customer service or sales of welding or industrial products preferred
• Knowledge of welding processes and products is an asset but not mandatory
• Knowledge of computer systems including Google Suites, Servitrax, Oracle, SAP, CRM's such as SalesForce, etc. Training to be provided.
• Class 5 license
• A positive attitude and customer service focus
• Forklift experience would be an asset as well
• Ability to lift 50lbs

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.