Representative Inside Sales

CA10382-CANADA AIR LIQUIDE CANADA INC.; Abbotsford; On-site; CAD 50,000 - 72,000; Full time

Job summary

Air Liquide Canada in Abbotsford seeks an Inside Sales Representative to build customer relationships, process orders, and provide product and pricing information. You will support account executives, handle quotes, and use systems like Salesforce, SAP, Oracle, and Google Workspace. A Class 5 license and ability to lift 50 lbs are required. Training is provided. On-site position in Abbotsford.

Qualifications

• 2–5 years of industry experience in customer service or sales of welding or industrial products preferred.
• Knowledge of welding processes and products is an asset but not mandatory.
• Knowledge of computer systems including Google Suite, Servitrax, Oracle, SAP, and CRM systems such as Salesforce.

Responsibilities

• Listen to customers to advise on products, prices and availability.
• Answer technical questions and process orders (phone, email, fax).
• Prepare quotations and standard tender requests.
• Support local account executives with back-office tasks.
• Perform phone cold-calls and market blitz activities.
• Follow up post-sale to ensure satisfaction.
• Organize product displays in-store and ensure timely deliveries.

Skills

Customer service

Sales experience

Welding knowledge

Tools

Google Suite

Servitrax

Oracle

SAP

Salesforce CRM

Job description

How will you CONTRIBUTE and GROW?

We are seeking an Inside Sales Representative to join our team! This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores, you will have the opportunity to:

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs.
• Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone "cold-calls" for network customers and "blitz" in some market segments.
• Does post-sales follow-up to ensure customer satisfaction.
• Organizes the display of products in the store.
• Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs.
• Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics.
• Follow ALC's safety policies diligently.
• Work in a clean and organized environment by maintaining our product displays.
• Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!
• On call rotation with the local team to assist after hour customer needs.

Pay Rate - $44.33 / hour

Are you a MATCH?

• 2 to 5 years of industry experience, customer service or sales of welding or industrial products preferred.
• Knowledge of welding processes and products is an asset but not mandatory.
• Knowledge of computer systems including Google Suites, Servitrax, Oracle, SAP, CRM's such as SalesForce, etc.
• Training to be provided.
• Class 5 license.
• A positive attitude and customer service focus.
• Forklift experience would be an asset as well.
• Ability to lift 50lbs.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!