Representative, Donor Care (French Bilingual)

Plan Canada International; Toronto; Hybrid; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Plan International Canada is seeking a Donor Care team member to support the care, retention and acquisition of our donor portfolio. You will work in a collaborative, high-energy environment and contribute to campaigns and donation processing.

The role emphasizes phone-based outreach, empathy, and strong data entry skills, with a hybrid work setting and a 1-year contract. The salary is around CAD 42,000 with comprehensive benefits.

Qualifications

• Fluency in English and French (oral and written).
• Experience with sales calls, community outreach, customer service or tele-service is an asset.
• Accurate data entry, proficiency with Microsoft Office, databases, email and spreadsheets.

Responsibilities

• Provide exceptional customer service via phone, email, written correspondence and live chat.
• Aim for high first-call resolution through active listening and persuasive questioning.
• Re-engage lapsed donors and retain donor contributions through thoughtful recommendations.

Skills

English & French

Sales calls

Customer service

Data entry

MS Office

Phone outreach

Persuasion

Mission-driven

Team collaboration

Hybrid work scheduling

Tools

Microsoft Office

Job description

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Summary

Organization:

Plan International Canada

Reports to:

Manager, Donor Care

Location:

Status:

Current, Full-time, Temporary (initially 1 year Contract with possibility of extension)

Contact level with Children:

B

The Position

The Donor Care Team is an integral part of Plan International Canada, as it supports the care, retention and acquisition of our donor portfolio. Working collaboratively within a team of creative, high energy and like-minded individuals, the ideal candidate will bring an innovative and professional approach to the team and embody the vision and mission of Plan International Canada.

What success looks like?

• Provide exceptional customer service, have empathy and build rapport to make every interaction meaningful through phone, email, written correspondence and live chat
• Ensure optimum performance and first call resolution through active listening, adaptable conversational skills and persuasive questions
• Re-engage lapsed donors and build donor loyalty by providing recommendations and alternative solutions to maintain a donor’s financial contribution
• Continuously educate and inform donors about the impact Plan International Canada is having around the world, enabled through their generosity
• Contribute to the success of Plan International Canada’s campaigns through process improvements and donation processing

As our ideal candidate you will have:

• Fluency in oral and written English and French
• Experience with sales calls, community outreach, customer service and/or the tele-service industry is an asset
• Accurate data entry skills, proficiency in Microsoft Office Suite, excellent database, email software and spreadsheet management experience
• Goal oriented work ethic with the ability to work collaboratively in a team environment and self-motivated to spend approximately 80% of the day on the phone
• Demonstrated persuasion, influencing and verbal communication skills
• A passion for mission driven work and personal values aligned with those of Plan International Canada’s organizational values
• Schedule is anticipated to be Monday to Friday 10am to 6pm with a hybrid work setting (up to 2 days a week in office)

Plan International Canada is a hybrid workplace. You will work from the office and from home.

The salary for this position is anticipated to be $ 42,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. Additionally, we ensure that compensation is equitable across our team and aligns with current market trends. This role also qualifies for an extensive benefits package and generous paid time off.

Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing [e-mail] so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.

Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.

What can you expect from joining a leading organization in the global movement to advance children’s rights and equality for girls?

Plan International Canada is the first non-profit organization to ever be inducted into Canada’s Most Admired Corporate Cultures Hall of Fame by Waterstone Human Capital. Here’s why: together, we have created a climate of trust and inclusivity – where diversity in people, ideas and approaches is not only respected, it’s encouraged.

We remain agile amid an ever-changing global landscape. Though we continue to evolve, our mission and strategic ambitionwill not change – and our work has never been so imperative.We will never stop believing in the multiplying power of girls and that every child deserves that right to learn, lead, decide and thrive. Our future success will be founded upon Plan International Canada’s 80+ year history of focusing on our mission, ourcore values, responding to challenges and seizing opportunities with purpose, relevance and impact.