Representative, Donor Care (French Bilingual)

Plan International Canada; Toronto; Hybrid; CAD 38,000 - 46,000; Full time

Job summary

Plan International Canada is seeking a Donor Care Representative in Toronto to support our donor portfolio and ensure high-quality care, retention and acquisition. This role operates in a hybrid setting, combining office and remote work to maintain strong audience engagement across channels.

The ideal candidate will be fluent in English and French, with a background in customer service and phone-based outreach.

Qualifications

• Fluency in oral and written English and French.
• Experience with sales calls, community outreach, customer service and/or tele-service is an asset.
• Accurate data entry, proficiency in Microsoft Office Suite, database/email/spreadsheet management.
• Goal oriented with ability to work collaboratively and spend ~80% of the day on the phone.
• Demonstrated persuasion, influencing and verbal communication skills.
• Passion for mission-driven work aligned with Plan International Canada values.
• Schedule: Monday to Friday 10am to 6pm with a hybrid work setting (up to 2 days a week in office).

Responsibilities

• Provide exceptional customer service, have empathy and build rapport to make every interaction meaningful through phone, email, written correspondence and live chat
• Ensure optimum performance and first call resolution through active listening, adaptable conversational skills and persuasive questions
• Re-engage lapsed donors and build donor loyalty by providing recommendations and alternative solutions to maintain a donor’s financial contribution
• Continuously educate and inform donors about the impact Plan International Canada is having around the world, enabled through their generosity
• Contribute to the success of Plan International Canada’s campaigns through process improvements and donation processing

Skills

Bilingual English/French

Customer service

Phone-based sales calls

Data entry & MS Office

Persuasion & communication

Mission-driven alignment

Hybrid work schedule

Tools

Microsoft Office Suite

Database/spreadsheet management

Job description

Status

Current, Full-time, Temporary (initially 1 year Contract with possibility of extension)

Summary

Organization

Plan International Canada

Reports To

Manager, Donor Care

Location

Toronto (Hybrid)

Status

Current, Full-time, Temporary (initially 1 year Contract with possibility of extension)

Contact Level With Children

B

The Position

The Donor Care Team is an integral part of Plan International Canada, as it supports the care, retention and acquisition of our donor portfolio. Working collaboratively within a team of creative, high energy and like-minded individuals, the ideal candidate will bring an innovative and professional approach to the team and embody the vision and mission of Plan International Canada.

What success looks like?

• Provide exceptional customer service, have empathy and build rapport to make every interaction meaningful through phone, email, written correspondence and live chat
• Ensure optimum performance and first call resolution through active listening, adaptable conversational skills and persuasive questions
• Re-engage lapsed donors and build donor loyalty by providing recommendations and alternative solutions to maintain a donor’s financial contribution
• Continuously educate and inform donors about the impact Plan International Canada is having around the world, enabled through their generosity
• Contribute to the success of Plan International Canada’s campaigns through process improvements and donation processing

As Our Ideal Candidate You Will Have

• Fluency in oral and written English and French
• Experience with sales calls, community outreach, customer service and/or the tele-service industry is an asset
• Accurate data entry skills, proficiency in Microsoft Office Suite, excellent database, email software and spreadsheet management experience
• Goal oriented work ethic with the ability to work collaboratively in a team environment and self-motivated to spend approximately 80% of the day on the phone
• Demonstrated persuasion, influencing and verbal communication skills
• A passion for mission driven work and personal values aligned with those of Plan International Canada’s organizational values
• Schedule is anticipated to Monday to Friday 10am to 6pm with a hybrid work setting (up to 2 days a week in office)

Workplace

Plan International Canada is a hybrid workplace. You will work from the office and from home.

Salary and Benefits

The salary for this position is anticipated to be $ 42,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. Additionally, we ensure that compensation is equitable across our team and aligns with current market trends. This role also qualifies for an extensive benefits package and generous paid time off.

Diversity and Inclusion

Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

Accessibility and Accommodations

If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing [e-mail] so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.

Background Checks

Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

Work Eligibility

Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.

Thank You

Thank you for your interest in a career at Plan International Canada!