Representative Customer Service-FT

Jace Holdings Ltd.; Vaughan; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading company in the e-commerce grocery sector, where your bilingual skills and customer service expertise will shine. This role offers the chance to be part of a start-up within a larger organization, contributing to the launch and operation of an innovative grocery delivery service. As part of this exciting journey, you will engage with customers, provide solutions, and foster loyalty while working in a supportive environment that values collaboration and adaptability. Embrace the opportunity to grow your career in a rewarding and impactful role.

Benefits

Health and Dental Coverage

Life Insurance

Accidental Death and Dismemberment Insurance

Access to Virtual Health Care

Employee and Family Assistance Program

Retirement and Savings Plan

In-store Discount

Learning and Development Resources

Paid Vacation

Qualifications

• Must be bilingual and have a quiet workspace for meetings.
• Ability to multi-task and handle multiple cases per hour.

Responsibilities

• Deliver exceptional customer service and solve problems effectively.
• Collaborate within teams and support leadership as needed.

Skills

Bilingual

Salesforce

Kronos

Microsoft Programs

Social Media Apps

Problem-Solving Skills

Attention to Detail

Tools

Salesforce

Kronos

Mailgun

Microsoft Programs

Job description

Requisition ID: 186961
Career Group: Distribution Centre Careers
Job Category: E-commerce Planning
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Alberta; Manitoba; Ontario
City: Vaughan
Location: 3809 GTA CFC
Postal Code: L4L 1A5

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform.

Your groceries delivered. Just like that.

Key Responsibilities:

• Deliver a compelling customer service experience representing the Voila brand, being respectful to our customers and solving their problems.
• De-escalate any continuous situations through understanding, empathy, and empowerment.
• Accurately update all incoming and outgoing contacts in Salesforce.
• Follow the Care Model of Compassion, Amaze, Reliability, and Engage.
• Collaborate effectively within teams, promoting a ‘One Team Approach’ mentality.
• Build loyalty with all customers.
• Train fellow teammates and assist in ongoing or new hire training.
• Support Leadership team as required.
• Keep Leadership team informed of emerging trends and potential escalations.
• Follow the guidelines outlined in training.
• Be adaptable and open to coaching.
• Work flexible shifts, including weekends and statutory holidays.
• Be technically savvy and able to troubleshoot customer issues.

Minimum Requirements:

• Must be bilingual.
• Must have a quiet workspace without distractions and be camera-ready for meetings and training.
• Must have high-speed internet.
• Ability to multi-task and use various programs to support the team, including Salesforce, Kronos, Mailgun, Microsoft programs, and social media apps.
• Ability to handle a minimum of 6-7 cases per hour.
• Strong problem-solving skills and attention to detail.

What We Offer:

• Competitive Benefits Package, including health and dental coverage, life insurance, and Accidental Death and Dismemberment Insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan.
• 10% in-store discount at our participating banners and access to other discount programs.
• Learning and Development Resources.
• Paid Vacation.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.