Account Manager Remote (Western Hemisphere)

Mineral; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team as an Account Manager, where you will play a crucial role in shaping email marketing strategies and fostering strong client relationships. This is an exciting opportunity to work remotely, collaborating with a talented team dedicated to delivering exceptional results for clients. You will manage email campaigns, oversee project workflows, and ensure that your team meets deadlines while maintaining high standards of quality. If you're passionate about digital marketing and eager to contribute to a company that values work-life harmony and professional growth, this position is perfect for you.

Benefits

Open Paid Time Off Policy

Professional development reimbursements

Access to cutting-edge design tools

Flexible work hours

Work-life harmony

5-year bonus

Collaborative team environment

Qualifications

• 2+ years experience with Klaviyo and email marketing strategies.
• Fluent in English with excellent communication and interpersonal skills.

Responsibilities

• Oversee agency-client relationships and lead the delivery team.
• Build and deploy email campaigns that meet business objectives.
• Manage workflow and ensure deadlines are met across multiple accounts.

Skills

Klaviyo

Email Marketing

Account Management

Communication Skills

Time Management

E-commerce Marketing

Customer Relationship Management

Tools

ClickUp

Slack

Loom

Figma

Job description

As an Account Manager, you will oversee our agency-client relationships, devise Email and SMS marketing strategies to suit each client’s needs, and lead every part of our team – from the copywriters to the technical experts – to ensure we hit our deadlines and deliver excellent results. You are the GLUE that keeps the entire delivery team and client working together. You, my friend, matter.

About you

• Competitive pay and growth opportunities
• Remote first/only
• Work/Life harmony
• 5-year bonus
• The best team you've ever worked with

This is NOT an entry-level role. Success necessitates amazing people skills, digital marketing chops, and superior organizational and communication skills. We are looking for someone who wants to be a part of something bigger than themselves and bring positivity, curiosity, and good energy to the work every day.

To succeed, you should thoroughly understand email marketing and the "customer lifecycle journey" and have substantial experience with Klaviyo or similar CRMs.

Job Responsibilities

• You'll attend client-facing meetings and take notes on calls
• You'll communicate with clients for approvals and onboarding tasks in ClickUp
• You'll request missing assets and approvals (from the clients) for the creative team
• You'll organize your team's workflow across multiple accounts
• You'll build and deploy email campaigns and automated flows that meet business and marketing objectives
• You'll storyboard email marketing campaigns & automated flows to determine a strategy for calls-to-action offers, and messaging
• You'll manage the email deployment workflow and calendar, including management/collection of creative and copy
• You'll delegate and create action items for both your team AND your clients
• You'll ensure deadlines are met by the team while considering their bandwidth
• You'll maintain a strong relationship between clients and teammates
• You'll oversee day-to-day email campaign execution, sometimes within tight deadlines, including set-up, segmentation, scheduling, testing, tagging, deployment, and reporting/analytics
• You'll take charge of regular reporting on multiple accounts
• You'll create and organize employee SOPs to increase team efficiency
• You'll be vocal about your bandwidth, insight, thoughts, opinions, dreams, and more because you want to grow in your role, reach your optimal potential, and comfortably (frazzle-free!) bring only your best to the table
• You'll be responsive via Slack for team collaboration to crush the day-to-day!

Qualifications

• 2+ years experience with Klaviyo – Driving results for our clients is the most important thing we do. You must have experience creating email marketing strategies and be comfortable working in Klaviyo. You should love testing and using data to develop your strategy.
• Fluent in English with a high EQ – Since you will be having weekly calls with American clients, you should be fluent in English. Strong interpersonal and communication skills are also crucial. FT/PT US/Canada/Central and South America only.
• Next-level time management skills—You’ll be expected to manage your own work schedule and juggle the schedules of team members operating across many different time zones. Working early EST hours may be required.
• Excellent communication skills – Account Managers are great notetakers and comfortable conversationalists who intuitively understand how to best communicate with clients. Whether you’re writing a quick email or hopping on an hour-long call, you should be able to get your point across quickly and clearly. You’ll need time management skills to hit deadlines and deliver excellent results.
• 2+ years experience in Account Management (or comparable consultancy experience)
• Experience in and an obsession with marketing and branding – you love working with consumer brands and building relationships with customers
• A strategic mind –you love finding new ways to achieve our goals and thinking through new projects.
• Deep understanding of e-commerce marketing and tactics.

You would be joining a global team that is 100% location-independent and exclusively uses remote collaboration. As a self-motivated and responsible individual, you will have the freedom to work from any location.

Open Time Off Policy

We want our team members to maintain a flexible and healthy lifestyle with overall work-life balance. This includes the way that our team individually manages their own time, including Paid Time Off. We trust and respect our team members in their commitment to the overall success of Mineral, and in such we offer an Open Paid Time Off Policy where time off is not micromanaged, or limited.

Chance to improve design skills and knowledge

We encourage professional growth on a daily basis. We offer professional development reimbursements on courses, books, subscriptions, and more. Mineral makes it easy to continue your personal and professional growth.

Access to cutting-edge design tools and technologies

We use the best tools available to make your process as smooth and as comfortable as possible. These include ClickUp, Slack, Loom, Figma and Klaviyo.

Ability to work on both small and large-scale projects

At Mineral, we love a good challenge. And if you're working with us, you'll have the opportunity to dive into helping our partners on both small and large projects, with some of the most innovative brands in DTC.

Open positions

Grow your career with us