Representative - Customer Service

WESCO; Victoria; On-site; CAD 42,000 - 52,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries via telephone, email, and walk-ins, and to resolve routine and some non-routine issues. The role involves analyzing service needs and coordinating with other departments for follow-up.

Responsibilities include supporting customers, handling payments for cash accounts, and acting as a liaison between departments to resolve problems.

Qualifications

• Must have high school level education or equivalent.
• An associates/college diploma is preferred.
• 2–4 years of relevant experience in customer service.
• Strong interpersonal and communication skills, written and verbal.
• Ability to work under pressure and maintain accuracy.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze service needs and coordinate with other departments when needed.
• Back up the sales counter for walk-ins and phone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Customer service mindset

Pressure tolerance

Education

High School Degree or Equivalent

Associates’ Degree / College Diploma (Canada) preferred

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

• Process payments for cash account customers.

• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required

• Associates’ Degree (U.S.)/College Diploma (Canada) preferred

• 2-4 years of relevant experience

• Solid interpersonal skills that allow one to work effectively in a diverse working environment

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel, and e-mail

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.