Representative - Customer Service

WESCO; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Wesco seeks a Customer Service Representative to respond to inquiries by phone and email, resolving routine and some non-routine issues. You will analyze service needs and coordinate with other departments to ensure follow-up and satisfaction.

Daily tasks include handling orders, providing timely updates, and supporting supply chain customer services with accuracy and professionalism. A High School Diploma is required, with a College Diploma preferred.

Qualifications

• High School Diploma or Equivalent required.
• 2–4 years of relevant experience.
• Strong communication and interpersonal skills.
• Proficient in MS Word, Excel and Outlook.
• Able to work under pressure and handle inquiries professionally.

Responsibilities

• Respond to customer inquiries by phone and email.
• Resolve routine and some non-routine problems and inform customers of solutions.
• Serve as liaison between departments to follow up on service needs.
• Manage and process orders from end to end and provide timely updates.

Skills

Customer service

Verbal & written communication

Problem solving

Attention to detail

Team collaboration

Education

High School Diploma or Equivalent

College Diploma preferred

Tools

Excel

MS Word

Outlook

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• This role will focus on servicing the supply chain customer services by processing and managing orders from end to end.
• Daily team management meetings to review current orders and provide the customer with timely updates.

Qualifications

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and Outlook.

At Wesco, you build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.