Senior Analyst - Credit and Collections

WESCO; Markham; On-site; CAD 90,000 - 120,000; Full time

Job summary

Wesco is seeking a Senior Analyst - Credit and Collections to manage accounts receivable for a diverse customer portfolio. You will contact customers to secure payments, evaluate creditworthiness, and document actions to minimize risk while upholding agreed terms.

You will mentor junior team members and collaborate with sales, operations, and finance to resolve disputes, process credits, and ensure timely collections in a dynamic, global distribution environment.

Qualifications

• 3 years of accounts receivable or related experience.
• 3 years of B2B credit and collections in high-volume environment.
• Experience with trade credit providers (D&B, Experian, etc.).
• Knowledge of Excel pivot tables and vlookups.
• Strong written and verbal communication.

Responsibilities

• Review past due invoices and contact customers to collect payments.
• Investigate disputes and document root causes for resolution.
• Perform account reconciliations and research unapplied cash.
• Assess credit worthiness and approve credit limits escalated.
• Collaborate with sales, operations, and finance teams to gather documents.
• Review credit holds and release orders as appropriate.

Skills

Advanced Excel

Credit & Collections

Communication skills

Education

College Diploma - Accounting, finance, supply chain or business

Bachelor's Degree preferred

Tools

HighRadius

Microsoft Excel

ERP: Oracle

AS400

Job description

As the Senior Analyst - Credit and Collections, you will be responsible for managing the accounts receivable for a portfolio of customers, including collecting payments, maintaining records, and evaluating credit information to minimize credit risk. You will be responsible for contacting customers to confirm outstanding payments, obtain payment commitments and recommending solutions to remove impediments for future customer payments within the agreed payment terms. You will also mentor others with lower-level positions in Financial Services.

Responsibilities

• Reviews past due invoices and makes a high-volume of collection contacts via phone, e-mail, or customer portals.

• Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. Identifies and documents detailed reason and recommends corrective action to resolve current and future disputes.

• Performs customer account reconciliations, including research of unapplied cash, and credits and unearned discounts. Recommends actions for resolution and avoidance of future reconciling issues.

• Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs write-offs of uncollectable amounts within their level of authority. Reviews and approves write-offs escalated from Analysts and further escalates with recommendations to next level of approval authority based on materiality.

• Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio. Reviews and approves credit limits escalated from Analysts and further escalates with recommendations to next level of approval authority based on materiality.

• Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents, including purchase orders, credit applications, and loads into contract tracking tool with recommendation of approval decision by financial services management and partners.

• Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments, and backlog. Releases orders or escalates to supervisor with recommendation for continued credit hold actions.

Qualifications

• College Diploma - Accounting, finance, supply chain or business required; Bachelors' Degree preferred

• Licenses/Certificates/Designations - NACM or similar preferred

• 3 years of accounts receivable, accounting, finance, supply chain or general business

• 3 years of commercial, business to business, credit and collection experience in a high-volume environment

• 3 years of working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information

• Knowledge of computer system applications: HighRadius, Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required.

• High level of Excel knowledge preferred including pivot tables, vlookups, etc.

• Strong written, oral communication and interpersonal skills with a positive disposition.

• Reliable with strong organizational skills and solution-oriented philosophy.

• Ability to work independently as well as in a team environment.

• Strong attention to detail with a passion for accuracy.

• Willingness to accommodate temporary working hour changes as required by workflow.

• Ability to prioritize tasks and demonstrate a willingness to accept new challenges.

• Ability to work with all levels of management to accomplish goals and objectives.

• Willingness to travel on a limited basis (1-3 trips per year)

#LI-A1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html)

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.