Representative, Credit and Customer Engagement

Fairstone Financial Inc.; Montreal (administrative region); Hybrid; CAD 41,000 - 51,000; Full time

Benefits offered by this job

Great Place to Work Canada 2025

Hybrid work model

Wellness days (6)

Health & dental coverage

Employer retirement match up to 7%

WorkPerks discounts

Gym access Montreal office

Fairstone Academy

Parental leave top-up

Job summary

Fairstone Financial Inc. in Montreal, QC seeks a Customer Agent to handle service inquiries across channels. You will resolve issues, assist with account adjustments and loan apps, review credit applications, cross-sell products, and escalate where needed.

Training and policy knowledge are provided to ensure excellent support. The role requires bilingual (English/French) communication, prior customer service or sales experience, and the ability to adapt in a fast-paced, collaborative

Qualifications

• Excellent verbal and written communication in English and French.
• Experience in customer service, sales or call center.
• Ability to multi-task in a fast-paced environment.
• Tech-savvy with Microsoft Office Suite and Outlook.
• Collaborates well with diverse teams.
• Strong analytical and problem-solving skills.
• Flexible to work all shifts.

Responsibilities

• Resolve issues from simple to complex matters.
• Support internal or external customers with account adjustments and loan applications.
• Review and evaluate credit applications and respond to dealer inquiries.
• Promote products through cross-selling opportunities.
• Prioritize first contact resolution and escalate unresolved cases.
• Complete training on policies and procedures.

Skills

Bilingual EN/FR

Customer service

Multi-tasking

Tech-savvy

MS Office & Outlook

Team collaboration

Analytical thinking

Tools

Microsoft Office

Outlook

Job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending, we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

About the role:

As a customer agent, you will handle service inquiries from either external customers or internal clients’ inquiries through multiple communication channels. The responsibilities may vary depending on the department but in general, you will be:

• Resolving issues ranging from simple to relatively complex matters.


• Support internal or external customers with account adjustment and loan applications.


• Review and evaluate credit applications, while responding to dealer inquiries.


• Promote products through cross-selling opportunities.


• Prioritizing first contact resolution, working collaboratively to resolve issues and escalating unresolved cases according to procedures.


• We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.

What we are looking for:

• You possess excellent verbal and written communication skills in English and French.


• Experience in customer service, sales or call center environment.


• Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable.


• You are tech-savvy and know your way through Microsoft Office Suite and Outlook.


• You can collaborate well with various teams and departments.


• Strong analytical and problem-solving skills.


• You must be flexible and available to work all shifts mentioned in the Working condition below.

We are looking for candidates who are able to start on October 13th, 2026.

Working condition:

Hours of operation are between 8:30 AM to 10 PM EST from Monday to Saturday.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.


• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.


• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.


• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.


• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.


• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.


• On-Site Fitness: Gym access at our London and Montreal offices.


• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.


• Family Support: Parental leave top-up program to help you during life’s big moments.

pay & process:

Expected base salary is $46000.00, plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada’s leading alternative lending bank More at FairstoneBank.ca

For more information on who we are as an employer.