Bilingual Representative, Credit and Customer Engagement

Fairstone Financial Inc.; Toronto; Hybrid; CAD 41,000 - 51,000; Full time

Benefits offered by this job

Hybrid work model

Health coverage

Dental coverage

Retirement match

Employee discounts

Gym access

Education support

Job summary

Fairstone Financial Inc. in Canada is seeking a bilingual customer agent to handle service inquiries across multiple channels.

You will resolve issues, support account adjustments and loan applications, and promote products through cross-selling. Additionally, you will review credit applications, collaborate with internal teams, and prioritize first contact resolution while maintaining high service standards.

Qualifications

• Bilingual English and French communication skills are required.
• Experience in customer service, sales or call centers is preferred.
• Ability to multitask in a fast-paced environment and adapt quickly.
• Proficient with Microsoft Office Suite and Outlook.
• Strong collaboration with multiple teams and departments.
• Excellent analytical and problem‑solving abilities.

Responsibilities

• Resolve issues from simple to complex and provide service via multiple channels.
• Support internal or external customers with account adjustments and loan applications.
• Review and evaluate credit applications and respond to dealer inquiries.
• Promote products through cross‑selling opportunities.
• Prioritize first contact resolution and escalate unresolved cases per procedures.

Skills

Bilingual English/French

Customer service

Multitasking

MS Office proficiency

Team collaboration

Analytical thinking

Job description

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grew. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending,we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank

About the role:

As a bilingual customer agent, you will handle service inquiries from either external customers or internal clients’ inquiries through multiple communication channels. The responsibilities may vary depending on the department but in general, you will be:

• Resolving issues ranging from simple to relatively complex matters.
• Support internal or external customers with account adjustment and loan applications.
• Review and evaluate credit applications, while responding to dealer inquiries
• Promote products through cross-selling opportunities.
• Prioritizing first contact resolution, working collaboratively to resolve issues and elevate unresolved cases according to procedures.

We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.

What we’re looking for:

• You possess excellent verbal and written communication skills in English and French.
• Experience in customer service, sales or call center environment
• Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
• You are tech-savvy and know your way through Microsoft Office Suite and Outlook
• You can collaborate well with various teams and departments.
• Strong analytical and problem-solving skills

You must be flexible and available to work all shifts mentioned in the Working condition below.

Working condition:

Hours of operation are between 8:00 AM and 8:00 PM EST from Monday to Friday. First 3 months in office full-time, and then 3 days a week in office after the probation period is completed.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life’s big moments.

What you can expect - pay & process:

Expected base salary is $46000.00, plus the opportunity to earn an annual incentive bonus tied to performance.

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

For more information on who we are as an employer.

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer.

Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank

More at FairstoneBank.ca