Representative, Accounts Receivable (Bilingual)

Softchoice; Montreal (administrative region); On-site; CAD 48,000 - 61,000; Full time

Benefits offered by this job

Health & Dental Coverage

RRSP/DPSP with company match

Paid time off & holidays

Employee discount program

Job summary

Softchoice, a World Wide Technology company, is seeking an Accounts Receivable Representative for the Montreal area. This hybrid role requires engaging with B2B customers to resolve invoices, manage a substantial portfolio, and drive receivable recovery within a Canadian/US territory.

You’ll negotiate terms, coordinate with sales, tax, and billing teams, and contribute to a high‑performing, customer‑centric culture in a rapidly evolving IT solutions environment.

Qualifications

• 1–3 years of experience in B2C or B2B collections.
• Experience with AR escalation processes and cross‑department coordination (sales, tax, credit, billing).
• Solid understanding of basic accounting principles.

Responsibilities

• Contact B2B customers by phone, email or fax to discuss invoices and billing issues.
• Maintain a 300–400 account collections portfolio for Canadian/US territory; ~20–25 contacts per day.
• Build and maintain customer relationships and promote Softchoice's receivable policies.

Skills

Accounts Receivable

Phone & Email Outreach

Negotiation

Customer Service

Team Collaboration

Tools

Microsoft Excel

Microsoft Word

Job description

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Representative, Accounts Receivable (Bilingual)

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

As ourAccounts Receivable Representativeyou will secure revenue that is generated by sales organization, build strong customer relationships, and foster positive interaction and strong connection with customers to drive and maintain ongoing relationship. We are looking for a dynamic individual with a positive attitude. Someone who works well independently, is resourceful, and also a team player. If you are a highly motivated person who welcomes new challenges, come join our team!

This role is hybrid with the expectation of working in the Montreal office 1-2 times per month.

What you’ll do:

• Contact business-to-business (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
• Manage collections portfolio ranging from 300-400 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 20-25 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
• Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
• Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
• Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) – and be the liaison when engaged by the customer directly.
• Document and track collections activity and work from monthly aging report.
• Manage individual and department monthly receivable targets.
• Have demonstrated success working in team-oriented environment.
• Be flexible and adaptable to fast-paced IT sales environment.
• Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)
• Effectively engage and escalateto top executive levels when required.
• Reconcile accounts regularly, including complex and cross account reconciliations

What you’ll bring to the table:

• 1-3 years of experience in either B2C or B2B collections.
• Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple departments e.i. sales, tax, credit, billing etc.)
• A good understanding of fundamental accounting principles.
• Intermediate Microsoft Word and Excel skills.
• Excellent verbal and written communication skills.
• Possess similar experience managing portfolio of accounts.
• Customer service oriented.
• Experience in technology industry an asset.

Compensation:

A reasonable estimate of the current base pay range for this position in Canada is $48,000 to $61,000 annually + 6% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.