Représentant, Service client I

Intact Financial Corporation; Montreal; On-site; CAD 44,000 - 53,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Up to 5 extra days off per year

Wellbeing benefits

Employee Share Purchase Plan (ESPP)

Job summary

Intact Financial Corporation in Montreal seeks a bilingual Customer Service Representative to join a growing team. You will handle inbound and outbound calls, assist with account questions, and guide clients to online self-service tools.

The role focuses on delivering exceptional service in both French and English. Based in Montreal, the position requires flexibility with hours (9:00–20:00) and may include weekend shifts.

Qualifications

• Minimum 6 months of customer service experience.
• Proficient with Apple iOS and Android devices and apps.
• Strong communication and problem-solving in a bilingual setting.

Responsibilities

• Answer inbound calls and perform outbound calls with high-quality customer service.
• Address client questions and account adjustments as needed.
• Promote self-service tools and guide clients through online/mobile options.

Skills

Customer service

Bilingual

Communication skills

Microsoft Office

Multitasking

Tools

Apple iOS

Android apps

Microsoft Office

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Nous cherchons un Représentant, Service client I Bilingue , pour notre équipe grandissante!

Date de début : 11 janvier 2027

Bilinguisme : La maîtrise du français et de l'anglais est requise.

Lieu de travail : Bureau de Montréal, situé au 2020, boulevard Robert-Bourassa.

Horaire : (40h) Du lundi au vendredi, entre 9 h et 20 h. Selon les besoins opérationnels, des quarts de jour ou de soir pourraient être requis.

Samedi : Une disponibilité pourrait également être nécessaire le samedi, de 9 h à 17 h.

Ce que vous accomplirez chez nous :

• Répondre à des appels téléphoniques entrants et effectuer des appels sortants en démontrant un service à la clientèle hors pair.
• Répondre aux questions des clients et faire des ajustements liés à leur compte client.
• Promouvoir le libre-service en aidant et guidant les clients à travers les différents outils disponibles en ligne ou sur leur application mobile.
• Envoyer des documents ou copies de polices aux clients.
• Répondre aux différents besoins des clients tels que répondre aux questions générales, procéder avec les ré-adhésions après une annulation et résoudre les problèmes rencontrés par la clientèle.

Ce que vous mettrez à profit :

• Au moins 6 mois d'expérience
• Habiletés démontrées avec les systèmes informatiques et les applications sur Apple et Androïdes
• Expérience dans un environnement de centre d'appel (atout)
• Autonomie, dynamisme et forte habilitée en communication
• Bonnes connaissances informatiques - Suite Microsoft Office et autres
• Bilingue (français et anglais) Nécessite de répondre aux appels et de fournir une prestation de services à une clientèle anglophone sur une base régulière
• Aucune expérience de travail au Canada requise, mais nécessité d'avoir l'autorisation de travailler au Canada.
• Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your ne