Customer Service Representative – Digital Centre of Expertise (Bilingual)

Intact FC; Laval; Hybride; CAD 44 000 - 53 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Up to 5 extra days off per year

Wellbeing benefits and telemedicine

Employee Share Purchase Plan (ESPP) up

Résumé du poste

Intact FC is seeking bilingual Customer Service Representatives for our Digital Centre of Expertise in Laval or Montreal. You will handle calls, guide customers through online tools, and support policy-related inquiries, with a rotating Saturday shift and an evening premium.

The role emphasizes helping people via digital channels, requires at least six months of experience, and offers a hybrid work model with strong benefits and a shared growth mindset.

Qualifications

• At least six months of experience.
• Proficient with Apple and Android devices.
• Experience in a call-centre environment is an asset.
• Independent, enthusiastic and communicative.
• Strong computer skills including MS Office.

Responsabilités

• Answer incoming phone calls with outstanding service.
• Be the first point of telephone contact for customers.
• Answer questions and adjust customer accounts.
• Promote self-service through online tools and apps.
• Send documents or copies of policies to customers.
• Address needs including inquiries and re-enrollments.

Connaissances

Bilingual French/English

Customer service

Apple/Android proficiency

Call centre experience

MS Office

Strong communication

Description du poste

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Do you enjoy helping people and have a strong interest in technology? We are looking for Bilingual Customer Service Representatives to join our Digital Centre of Expertise!

Hiring date: January 26, 2027

Schedule: Monday to Friday, from 11:00 a.m. to 8:00 p.m., with a rotating Saturday shift once every four weeks, from 8:00 a.m. to 5:00 p.m.

This position includes a 6% evening premium.

Location: This position is available at either our Laval or Montreal (Downtown) office.

What You’ll Do:

• Answer incoming phone calls while providing outstanding customer service.
• Serve as the first point of telephone contact for our customers as part of our Automérite™ team.
• Answer customers’ questions and make adjustments to their accounts.
• Promote self-service by assisting and guiding customers through the various tools available online or through the mobile app.
• Send documents or copies of policies to customers.
• Address various customer needs, including answering general inquiries, processing re-enrollments following a cancellation, and resolving customer issues.

What You’ll Bring:

• At least six months of experience.
• Demonstrated proficiency with computer systems and applications on Apple and Android devices.
• Experience in a call-centre environment is an asset.
• Independence, enthusiasm, and strong communication skills.
• Good computer skills, including Microsoft Office Suite and other applications.
• Bilingualism in French and English — requires answering calls and providing service to English-speaking customers on a regular basis.
• No Canadian work experience required; however, candidates must be authorized to work in Canada.
  Il s’agit d’un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.