Bilingual Customer Service Representative I

Intact Financial Corporation; Montreal; Hybrid; CAD 44,000 - 53,000; Full time

Benefits offered by this job

Hybrid work model

Extra days off (up to 5) per year

Wellbeing benefits

Job summary

Intact Financial Corporation in Montreal is seeking a bilingual Customer Service Representative I to join our growing team. You will handle inbound and outbound calls, answer questions, and help customers navigate self-service tools.

The role requires fluency in French and English and a willingness to work a 40-hour week with potential Saturday shifts. The position offers a hybrid work model, an attractive benefits package, and opportunities to grow with Intact as you assist customers with their

Qualifications

• Strong communication skills and bilingual English/French are essential.
• Autonomy and enthusiasm in a fast-paced environment are valued.
• Experience with computer systems and mobile apps (iOS/Android) is required.

Responsibilities

• Answer incoming and make outgoing calls with high-quality customer service.
• Address customer questions and adjust accounts as needed.
• Promote self-service via online tools and mobile app.

Skills

Strong communication skills

Bilingual French & English

Autonomy and enthusiasm

Computer skills

Apple iOS & Android proficiency

Microsoft Office

Call-centre experience (asset)

Tools

CRM systems

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 43,600 - 53,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Bilingual Customer Service Representative I to join our growing team!

• Start date: January 11, 2027
• Bilingualism: Fluency in both French and English is required.
• Work location: Montreal office, located at 2020 Robert-Bourassa Boulevard.
• Schedule: 40 hours per week, Monday to Friday, between 8:00 a.m. and 8:00 p.m. Day or evening shifts may be required based on operational needs.
• Saturday: Availability may also be required on Saturdays, from 9:00 a.m. to 5:00 p.m.
• Training: First two weeks — 35 hours per week, Monday to Friday, 9:00 a.m. to 5:00 p.m

What You’ll Do

• Answer incoming phone calls and make outgoing calls while providing outstanding customer service.
• Answer customers’ questions and make adjustments to their accounts.
• Promote self-service by assisting and guiding customers through the various tools available online or through the mobile app.
• Send documents or copies of policies to customers.
• Address various customer needs, including answering general inquiries, processing reinstatements following cancellations, and resolving customer issues.

What You’ll Bring

• At least six months of experience.
• Demonstrated proficiency with computer systems and Apple and Android applications.
• Experience in a call-centre environment is an asset.
• Strong communication skills, along with autonomy and enthusiasm.
• Good computer skills, including Microsoft Office Suite and other applications.
• Bilingualism in French and English — requires answering calls and providing service to English-speaking customers on a regular basis.
• No Canadian work experience required; however, candidates must be authorized to work in Canada.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits.

Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.