Représentant du service client – Temps partiel (Customer Service Representative- Part-Time)

RB Global Inc.; Mont-Saint-Hilaire; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Ritchie Bros. is seeking a dedicated customer support professional to join our corporate services team.

You will handle tickets for web applications and browsers, ensuring timely responses and high customer satisfaction across our global customer base. Ideal candidates have at least 3 years in customer support, strong SQL and MS Office skills, and a proven ability to communicate clearly with customers of varying technical levels.

Qualifications

• Minimum 3 years of experience in a customer support environment.
• Hands-on experience supporting web applications.
• Excellent customer relations skills and the ability to interact with customers of varying skill levels with patience and courtesy.
• Proficiency in relational databases, SQL, and troubleshooting required.
• Experience with the Microsoft Office suite.
• Experience with the procure-to-pay process is preferred.
• Strong written and verbal communication skills. A passion for high levels of customer satisfaction.
• Ability to work in a dynamic, performance-driven environment.
• Willingness to work non-standard hours if needed.
• Multilingual skills are essential

Responsibilities

• Adheres to the organization's service level agreement by providing prompt responses to incoming customer support tickets. These tickets range from simple to moderately complex issues related to applications and browsers.
• Ensures a high level of customer satisfaction by communicating clearly and accurately.
• Logs all customer contacts in the support ticket system and maintains complete and accurate information.
• Develops and maintains strong technical and business expertise in RBA applications.
• Develops and maintains a solid understanding of customer requirements and processes.
• Actively supports RB's unwavering commitment to safety: sending everyone home, every day, as they came to work, by taking personal responsibility for your own safety and that of your team, colleagues, and customers.

Skills

Customer support

Web applications

SQL

Microsoft Office

Customer communication

Multilingual

Patience and courtesy

Problem solving

Education

Secondary diploma or equivalent

Tools

Microsoft Office

SQL

Job description

Description

En tant qu'entreprise mondiale, nos équipes d'entreprise réalisent des milliards de dollars de ventes d'équipements chaque année.

En rejoignant nos équipes de services d'entreprise, vous veillerez au bon fonctionnement de l'entreprise dans vos secteurs verticaux respectifs et soutiendrez l'entreprise dans son ensemble pour atteindre nos objectifs fondamentaux.

Chaque jour, votre travail fera une différence dans la façon dont nous gérons notre entreprise et dans la manière dont les clients interagissent avec nous.

As a global company, our corporate teams generate billions of dollars in equipment sales each year.

By joining our corporate services teams, you will ensure the smooth operation of the business in your respective verticals and support the company as a whole in achieving our core objectives.

Every day, your work will make a difference in how we run our business and in the way customers interact with us.

Qualifications

• Baccalauréat préféré, diplôme d'études secondaires ou équivalent requis.
• Minimum 3 ans d'expérience dans un environnement de support client.
• Expérience pratique dans la prise en charge d'applications Web.
• Excellentes compétences en relation avec le client et capacité à traiter avec différents niveaux de compétence des clients avec patience et politesse.
• Compétences en bases de données relationnelles, SQL et en dépannage requises.
• Expérience de la suite Microsoft Office.
• Expérience du processus d'achat au paiement préférée.
• Compétences supérieures en communication écrite et verbale.
• Une passion pour un haut niveau de satisfaction client.
• Capacité à travailler dans un environnement dynamique et axé sur la performance.
• Être disposé à travailler selon des horaires atypiques si nécessaire.
• Multilingue essentiel.

• Minimum of 3 years of experience in a customer support environment.
• Hands-on experience supporting web applications.
• Excellent customer relations skills and the ability to interact with customers of varying skill levels with patience and courtesy.
• Proficiency in relational databases, SQL, and troubleshooting required.
• Experience with the Microsoft Office suite.
• Experience with the procure-to-pay process is preferred.
• Strong written and verbal communication skills.A passion for high levels of customer satisfaction.
• Ability to work in a dynamic, performance-driven environment.
• Willingness to work non-standard hours if needed.
• Multilingual skills are essential

Responsibilities

• Adhère à l'accord de niveau de service de l'organisation en fournissant des réponses rapides aux tickets d'assistance client entrants. Ces tickets vont de problèmes simples à moyennement complexes liés aux applications et aux navigateurs.
• Assure un haut niveau de satisfaction client en communiquant de manière claire et précise.
• Enregistre tous les contacts clients dans le système de ticket d’assistance et conserve des informations complètes et précises.
• Développe et maintient une solide expertise technique et commerciale des applications RBA.
• Développe et maintient une solide compréhension des exigences et des processus du client.
• Soutenez activement l'engagement sans réserve de RB en faveur de la sécurité : renvoyer chacun chez soi, chaque jour, comme il est venu au travail, en assumant la responsabilité personnelle de votre sécurité et de celle de votre équipe, de vos collègues et de vos clients.

• Adheres to the organization's service level agreement by providing prompt responses to incoming customer support tickets. These tickets range from simple to moderately complex issues related to applications and browsers.
• Ensures a high level of customer satisfaction by communicating clearly and accurately.
• Logs all customer contacts in the support ticket system and maintains complete and accurate information.
• Develops and maintains strong technical and business expertise in RBA applications.
• Develops and maintains a solid understanding of customer requirements and processes.
• Actively supports RBA's unwavering commitment to safety: sending everyone home, every day, as they came to work, by taking personal responsibility for your own safety and that of your team, colleagues, and customers.

Employer

Ritchie Bros. (NYSE and TSX: RBA)

Ritchie Bros. (NYSE and TSX: RBA) est une entreprise mondiale de gestion et cession d'actifs, offrant à ses clients des solutions de bout-en-bout pour l'achat et la vente d'équipements lourds et de camions usages ainsi que d'autres actifs, dans plusieurs industries incluant la construction, le transport, l'agriculture, l'énergie, le pétrole et le gaz, l'exploitation minière et la foresterie. Notre mission est de créer des solutions d'affaire convaincantes pour que les bâtisseurs du monde puissent transiger des équipements facilement et en toute confiance. Pour en savoir plus sur nous: https://www.ritchiebros.com/

Recruiting Organization

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.