Repair Coordinator: Customer Experience Lead

Don-Mor Automotive Group; Sarnia; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Company Events and Staff Lunches

Employee Discount

Health and Dental Benefits

Vision Care

Life Insurance

Group RRSP

Paid Time Off

Job summary

CARSTAR Sarnia (High-Tech) is seeking a Repair Coordinator in Sarnia, Ontario. This fully in-person role serves as the welcoming first contact for customers and as the vital link between customers and our production team throughout the repair process.

You’ll coordinate repairs, provide clear, compassionate updates, and help turn a stressful situation into a positive experience by delivering outstanding service in a fast-paced collision shop.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Detail-oriented, organized, and effective at time management.
• Reliable follow-through to ensure customer satisfaction.
• Able to manage multiple priorities in a fast-paced environment.
• Works well independently and as part of a team.

Responsibilities

• Greet all customers (phone, in-person, by email) in a courteous, welcoming, and friendly manner
• Demonstrate empathy, patience, and genuine care while guiding customers through each step of the repair process
• Work outdoors in all weather conditions to inspect, view, and move vehicles on the property
• Review the damages on the vehicle with the customer and take the quality photos of the vehicle
• Safely move customer vehicles to the repair facility for assessment by the Estimator
• Return vehicles to the customer area and review the next steps with customers, providing clear guidance and answering any questions
• Monitor status of vehicles in repair and coordinate service updates with the production team
• Proactively contact customers and provide repair updates throughout the process
• Use computers and automotive software programs to enter information accurately and manage day-to-day administrative tasks
• Perform other duties and assignments as required

Skills

Customer service

Communication

Problem-solving

Time management

Teamwork

Organizational skills

Attention to detail

Education

Post-secondary education

Tools

Automotive software

Job description

CARSTAR Sarnia (High-Tech) is seeking a Repair Coordinator in Sarnia, Ontario. This fully in-person role serves as the welcoming first contact for customers and as the vital link between customers and our production team throughout the repair process.

You’ll coordinate repairs, provide clear, compassionate updates, and help turn a stressful situation into a positive experience by delivering outstanding service in a fast-paced collision shop.