Repair Coordinator - Sarnia

Don-Mor Automotive Group; Sarnia; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Company Events and Staff Lunches

Employee Discount

Health and Dental Benefits

Vision Care

Life Insurance

Group RRSP

Paid Time Off

Job summary

CARSTAR Sarnia (High-Tech) is seeking a Repair Coordinator in Sarnia, Ontario. This fully in-person role serves as the welcoming first contact for customers and as the vital link between customers and our production team throughout the repair process.

You’ll coordinate repairs, provide clear, compassionate updates, and help turn a stressful situation into a positive experience by delivering outstanding service in a fast-paced collision shop.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Detail-oriented, organized, and effective at time management.
• Reliable follow-through to ensure customer satisfaction.
• Able to manage multiple priorities in a fast-paced environment.
• Works well independently and as part of a team.

Responsibilities

• Greet all customers (phone, in-person, by email) in a courteous, welcoming, and friendly manner
• Demonstrate empathy, patience, and genuine care while guiding customers through each step of the repair process
• Work outdoors in all weather conditions to inspect, view, and move vehicles on the property
• Review the damages on the vehicle with the customer and take the quality photos of the vehicle
• Safely move customer vehicles to the repair facility for assessment by the Estimator
• Return vehicles to the customer area and review the next steps with customers, providing clear guidance and answering any questions
• Monitor status of vehicles in repair and coordinate service updates with the production team
• Proactively contact customers and provide repair updates throughout the process
• Use computers and automotive software programs to enter information accurately and manage day-to-day administrative tasks
• Perform other duties and assignments as required

Skills

Customer service

Communication

Problem-solving

Time management

Teamwork

Organizational skills

Attention to detail

Education

Post-secondary education

Tools

Automotive software

Job description

CARSTAR is North America’s largest network of independently owned collision repair facilities, providing comprehensive collision repair, vehicle restoration, and professional auto glass repair and replacement services.

CARSTAR Sarnia (High-Tech)'s success is driven by our commitment to quality workmanship, innovation, and exceptional customer service.

If you take pride in your work, are passionate about the automotive industry, and are committed to delivering results, we want to hear from you.

Position Overview:

This is a fully in-person role based in Sarnia, Ontario.

Working as the Repair Coordinator at our fast-paced, customer-focused collision repair shop, you will be the welcoming first point of contact for every customer.

You will serve as the vital link between our customers and production team, keeping communication clear, timely, and compassionate throughout the repair process.

Your ability to provide exceptional customer service, coordinate repairs efficiently, and keep customers informed will help turn a stressful and unexpected situation into a positive experience. If you thrive in a dynamic environment, enjoy building relationships, and take pride in delivering outstanding service, we encourage you to apply.

Key Responsibilities:

• Greet all customers (phone, in-person, by email) in a courteous, welcoming, and friendly manner
• Demonstrate empathy, patience, and genuine care while guiding customers through each step of the repair process
• Work outdoors in all weather conditions (e.g. rain, snow, heat) to inspect, view, and move vehicles on the property
• Review the damages on the vehicle with the customer and take the quality photos of the vehicle
• Safely move customer vehicles to the repair facility for assessment by the Estimator, ensuring the vehicle is positioned and ready for the inspection process
• Return vehicles to the customer area and review the next steps with customers, providing clear guidance and answering any questions to ensure they feel informed and supported throughout the repair process
• Monitor status of vehicles in repair and coordinate service updates with the production team
• Proactively contact customers and provide repair updates throughout the process
• Use computers and automotive software programs to enter information accurately and manage day-to-day administrative tasks
• Perform other duties and assignments as required

Qualifications:

• Valid G or G2 driver’s license with a clean abstract
• Ability to drive both standard and automatic transmissions an asset
• Automotive industry experience an asset, especially service advisor roles
• Excellent customer service and communication skills with basic understanding of automotive terminology
• Friendly, professional, and customer-focused demeanour
• Strong problem-solving and troubleshooting abilities
• Detail-oriented, organized, and effective at time management
• Reliable follow-through to ensure customer satisfaction
• Able to manage multiple priorities in a fast-paced environment
• Works well independently and as part of a team
• Completion of post-secondary (college or university) preferred
• Company Events and Staff Lunches
• Employee Discount
• Health and Dental Benefits
• Vision Care
• Life Insurance
• Group RRSP
• Paid Time Off

As an inclusive employer, Don-Mor Automotive Group is committed to providing a fully accessible recruitment process. If you require any accommodations or accessible supports during the hiring process, please contact our Human Resources department so we can work with you to meet your needs. We thank all applicants for their interest; only those selected for an interview will be contacted.