Rental Ops Lead — Client Success & Precision Gear

JM Test Systems; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Dental and medical benefits

Vacation days

Recognition programs

Incentive packages

Job summary

JM Test is seeking a dedicated Rental Coordinator to join our Calgary team, supporting the rental department across Western Canada. You will manage the rental process from start to finish, coordinate with sales, and ensure accurate inventory records.

The role emphasizes exceptional customer service, timely delivery and collection, and compliance with company policies. Travel may be required for onsite assessments and client meetings.

Qualifications

• Experience in rental coordination or a similar role in business supplies and equipment.
• Strong organizational skills and attention to detail.
• Excellent customer service and relationship-building.
• Proficient in inventory management and order processing software.
• Willingness to travel occasionally for onsite assessments and client meetings.

Responsibilities

• Manage the rental process from start to finish, ensuring timely delivery and collection.
• Coordinate with the sales team to identify and fulfill customer rental needs.
• Maintain accurate inventory records, tracking equipment availability and status.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Ensure all rental equipment is properly maintained, calibrated, and ready for use.
• Assist in preparing rental contracts and ensuring compliance with company policies and procedures.
• Monitor rental schedules and deadlines to optimize equipment usage and minimize downtime.

Skills

Organization & multitasking

Customer service

Inventory management

Communication across departments

Inventory software proficiency

Tools

Inventory software

Job description

JM Test is seeking a dedicated Rental Coordinator to join our Calgary team, supporting the rental department across Western Canada. You will manage the rental process from start to finish, coordinate with sales, and ensure accurate inventory records.

The role emphasizes exceptional customer service, timely delivery and collection, and compliance with company policies. Travel may be required for onsite assessments and client meetings.