Rental Coordinator

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 42,000 - 62,000; Full time

Job summary

Mountainscape in Banff is seeking two Rental Coordinators to help craft unforgettable events, from mountaintop weddings to corporate galas. You’ll work with clients, guide them through our rental catalogue, and design elegant setups that bring visions to life.

If you have experience in retail, events, customer service, or hospitality, plus a detail‑oriented mindset and a passion for people, you’ll fit right in. Evening and weekend shifts are common with event schedules.

Qualifications

• Experience in retail, events, customer service, or hospitality.
• Proactive, detail-loving professional who enjoys solving challenges on the fly.
• Flair for design, an eye for detail, and a passion for people.

Responsibilities

• Engage with clients via email, phone, and in-person to understand their rental needs
• Build lasting relationships with clients, vendors, and partners
• Guide clients through the rental catalogue to help bring their vision to life
• Ensure timely follow-ups and deliver exceptional service from inquiry to event completion
• Host showroom visits and create table mockups
• Ensure showroom and workspaces are maintained and always ready to inspire
• Create and manage quotes, contracts, and invoices with accuracy and efficiency
• Manage multiple client files ensuring deadlines are met within approved budgets
• Collaborate with the operations team to efficiently manage logistics and inventory
• Attend venue visits and assist with event setups when necessary
• Support trend research and assist with purchasing decisions
• Occasionally pitch in with textiles, florals, or warehouse tasks as needed

Skills

Retail experience

Events experience

Customer service

Hospitality

Job description

Why Join Mountainscape?

At Mountainscape, we specialize in creating unforgettable experiences — from corporate gatherings to custom weddings and premium event rentals — all set against the stunning backdrop of the Rockies. We thrive in a fast-paced, hands-on environment where collaboration is key, and client satisfaction is everything. Every event is a new adventure, and no two days are ever the same — which is exactly how we like it.

Our team pulls together to make magic happen, whether it is a mountaintop wedding or a large-scale corporate celebration. If you are a proactive, detail-loving professional who enjoys solving challenges on the fly, working with passionate people, and celebrating big wins together, you will feel right at home here.

We are looking for two (2) experienced Rental Coordinators to join our team!

About the Role

As a Rental Coordinator, you’ll play a key part in creating unforgettable experiences for our clients. From elegant tableware to stylish furniture, you’ll help design events that wow—whether it’s a mountaintop wedding, a gala, or a corporate celebration. Think retail with a creative twist: you’ll collaborate with clients, craft quotes, offer expert guidance, and keep the details on point so the big picture shines.

If you have experience in retail, events, customer service, or hospitality—or simply a flair for design, an eye for detail, and a passion for people—you’ll fit right in. Every day brings something new, and that’s exactly what makes this role exciting.

What You Will Do

• Engage with clients via email, phone, and in-person to understand their rental needs
• Build lasting relationships with clients, vendors, and partners
• Guide clients through the rental catalogue to help bring their vision to life
• Ensure timely follow-ups and deliver exceptional service from inquiry to event completion
• Host showroom visits and create table mockups
• Ensure showroom and workspaces are maintained and always ready to inspire
• Create and manage quotes, contracts, and invoices with accuracy and efficiency
• Manage multiple client files ensuring deadlines are met within approved budgets
• Collaborate with the operations team to efficiently manage logistics and inventory
• Attend venue visits and assist with event setups when necessary
• Support trend research and assist with purchasing decisions
• Occasionally pitch in with textiles, florals, or warehouse tasks as needed

Your Work Schedule

Weddings and events do not always stick to a 9-to-5 — and neither do we! While a typical week is around 40 hours, you will need to be flexible. Evening and weekend shifts are part of the magic, and yes, overtime may be required when things get busy. We will keep you in the loop with your schedule, and you will always know what is coming.

Work Environment

• Work comfortably at heights and use ladders safely and effectively
• Lift and handle loads of up to 25kg on a regular basis
• Support weekend and evening events with flexibility and reliability
• Contribute to a fast-paced, collaborative, and client-focused team culture