Renewal Manager

Bell Canada; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health support

35% employee discount on Bell services

Job summary

Bell Canada is seeking a Renewal Manager to drive on-time renewals for Cisco Software Subscription and maintenance across a defined set of accounts. You’ll collaborate with Sales, Partners, and internal teams to secure renewals, minimize risk, and protect recurring revenue.

Strong negotiation and cross-functional leadership are essential for success. You will work with executives, partners, and vendor teams to craft renewal strategies, develop account plans, and build compelling business cases.

Qualifications

• 3–5 years of related experience with 1–2+ years in sales in IT industry
• 5+ years of experience with subscription and software offers
• Strong business acumen and financial understanding
• Knowledge of Cisco services portfolio and maintenance renewals
• Experience building account plans and presenting to partners

Responsibilities

• Own and execute a portfolio of renewal contracts across accounts
• Collaborate with executives, partners, and vendor teams to renew on time
• Develop strategic account plans and deliver business case information
• Build contract opportunities and financial models for client leadership
• Meet sales objectives and key performance indicators
• Develop expertise in Bell pricing tools and vendor tools
• Spend >50% of time interacting with customers and decision makers
• Cross-sell and upsell by mapping customer landscape and inventory

Skills

Account management

Negotiation

Sales experience

Financial analysis

MS Office

Salesforce

French/English bilingual

Education

Bachelor’s degree in Business, Engineering, CS or Communications

Tools

Cisco Commerce Workspace

Pricing tools

Unified Database

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Renewal Manager role is a quota-carrying role that collaborates with Sales and external Partners on the renewal of all Cisco Software Subscription and maintenance opportunities for a defined set of accounts. Renewal managers work collaboratively to develop a holistic view of customer renewal requirements and objectives to define a strategy for on-time renewals. Renewal managers possess strong knowledge of negotiation strategies and orchestrate cross functional resources to secure every renewal, minimizing risk and annual recurring revenue attrition. The renewal team collaborates with Product Management, Sales, operations and IT teams to respond to real time customer impacts.

Key Responsibilities

• Accountable for owning and executing a portfolio of renewal contracts of hardware, software and services across an assigned customer account
• Work with customer executives, partners and vendor teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive on time renewals
• Develop and action strat egic account plans for accounts and submits opportunity utilizing Bell tools while delivering relevant business case information to key stakeholders
• Build total contract opportunities and financial models for the purpose of presenting to client’s senior financial staff
• Achieve sales objectives including quota and productivity requirements and other key performance indicators
• Works in and develops an expertise in Bell proprietary tools (pricing tools, Unified Database, etc.) as well as vendor owned tools (Cisco Commerce Workspace, Cisco Commerce Workspace- Renewals etc.)
• Spend > 50% of time in contact with customers; mainly interact with information technology, line of business, and key decision makers
• Spend 25% -50% of your time building awareness to assess customers’ landscape and inventory in an effort to cross and upsell

Critical Qualifications

• Education: Bachelor’s degree preferably in Business, Engineering, Computer Science or Communications. Post graduate degree preferred
• 3-5 years of previous related experience with 1 to 2+ years of sales experience in the information technology industry, specifically in areas such as: consulting, service delivery management, sales, and partner management
• 5+ years of experience with subscription and software offers
• Solid business acumen, with an understanding of business mathematics, financial strategies, and performance indicators, can apply that knowledge to clients’ economic environment and purchasing habits
• Comprehensive knowledge of Cisco services portfolio, which include Advanced Services and Technical Services, is necessary to be effective in this role
• Working experience with large technology OEM’ s maintenance renewal programs and tools, preferably Cisco
• Experience building effective account plans and communicating them to partners in corporate sales environment with a strong sales background managing and closing large-complex annual renewals
• Highly motivated self-starter displaying ability to work effectively with internal resources and demonstrate strong team leadership within the set strategies
• Excellent social /customer service skills, exceptional written and oral communication capabilities
• Strong organizational and time management skills to meet deadlines & handle changing priorities
• Strong knowledge of Microsoft Office suite tools with an emphasis on excel, Salesforce knowledge an asset
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• As part of the job, this person will be required to produce documents in French & English

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace.

• competitive salary and a wide range of benefits to support the well‑being of you and your family
• As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs
• Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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