Senior Manager, AI and Automation

Bell Canada; Toronto; Hybrid; CAD 105,000 - 132,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

35% discount on Bell services

Hybrid work arrangement

Job summary

Bell Canada in Toronto, Ontario seeks a results-driven Senior Manager to lead deployment of strategic automation across Consumer and Small Business sales channels, championing operational excellence and end-to-end automation to drive efficiency, speed-to-market and cost reduction.

You will mentor teams, translate AI concepts into business cases, ensure scalable solutions aligned with enterprise architecture, and navigate stakeholders in a hybrid Canada-wide role.

Qualifications

• A demonstrated history of automating processes.
• A degree in business/commerce, engineering, mathematics, or other technical field.
• Experience in telecommunications, retail or consulting industries.
• Experience managing and mentoring team members.
• Effective process/project management skills and the ability to influence stakeholders.
• Excellent communication skills with partners and executive management.
• Experience with automation platforms or RPA workflows and low-code platforms such as Power Platforms.

Responsibilities

• Aggressively pursue automation opportunities.
• Collaborate with stakeholders to understand workflows and objectives.
• Analyze processes to identify AI/automation-driven improvements.
• Translate AI concepts into actionable business cases for stakeholders.
• Design and implement automation solutions tailored to needs.
• Ensure solutions are scalable, secure, and align with enterprise architecture.

Skills

Automation

Project management

Communication

Mentoring

RPA

Low-code

Education

Business/commerce/engineering/technical field

Tools

Jira

Confluence

Power Platform

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

Summary

We are seeking a results‑oriented Senior Manager to lead the deployment of strategic automation processes within our Consumer and Small Business sales channels. In this high‑impact leadership role, you will champion a culture of operational excellence and deploy end‑to‑end automated processes that will significantly improve the efficiency of our sales channels. You will leverage your deep understanding of telecom sales ecosystems to identify bottlenecks and implement intelligent solutions that prioritize maximum efficiency, speed‑to‑market, and cost reduction. By combining strategic vision with hands‑on technical leadership, you will revolutionize our sales operations, ensuring seamless workflows that deliver tangible business value and superior performance.

Key Responsibilities

• You must have an aggressive passion for automation
• Collaborate with business stakeholders to understand workflows, pain points, and strategic objectives
• Analyze business processes to uncover opportunities where AI and Automation can drive efficiency, innovation, and competitive advantage
• Act as a liaison between data scientists, engineers, and business stakeholders, translating complex AI concepts into actionable insights and clear business cases
• Design and implement automation solutions tailored to business needs
• Ensure solutions are scalable, secure, and aligned with enterprise architecture

Critical Qualifications

• A displayed history of automating processes
• An degree in business/commerce, engineering, or mathematics or other technical field
• Experience in telecommunications, retail or consulting industries
• Experience managing and mentoring team members.
• Effective process/project management skills and the ability to navigate and influence stakeholders.
• Excellent communication skills with the ability to comfortably interact with partners and executive management
• Experience with automation platforms or RPA workflows and Low code platforms (such as Power Platforms)

Preferred Qualifications

• Experience in digital transformation or AI adoption programs
• Familiarity with project management tools (such as Jira, Confluence, etc.)

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/04/2026

Total earning range: $105,000 - $132,000. The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate’s qualifications, experience and internal equity

The salary range above includes an Annual Incentive Plan objective which represent 4% of your Base Salary based on the achievement of individual and corporate objectives; The Annual Achievement Incentive Plan (“AIP”) payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The AIP payment is conditional upon meeting all of the AIP’s eligibility requirements. The AIP is subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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