Renewal Administrator

Steinbachonline; Navin; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Forthright Properties in Winnipeg, MB is seeking a Renewal Administrator to own the tenant renewal journey from start to finish. This role blends administration, customer service, and sales to help residents renew their lease with Forthright Properties.

You will prepare personalized renewal offers, guide tenants through decisions, and maintain ongoing communication. The position requires strong organization, attention to detail, and the ability to manage a high-volume portfolio while delivering

Qualifications

• High school diploma or equivalent is required.
• Valid Manitoba Class 5 Driver's License is required.
• Access to a reliable vehicle is required.
• Ability to successfully complete a criminal background check.
• Strong computer skills and proficiency with Microsoft Office applications.

Responsibilities

• Own the tenant renewal journey from start to finish.
• Prepare and process personalized lease renewal offers.
• Distribute renewal offers within established timelines.
• Manage renewals from initial offer to signed lease.
• Maintain renewal records in the property management system.
• Serve as the primary contact for tenants during renewal.
• Negotiate renewal terms within guidelines to secure renewals.
• Deliver a positive, professional tenant experience.

Skills

Communication

Relationship building

Negotiation

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Manitoba Made. Manitoba Owned. Welcome to Your New Home.

At Forthright Properties, we're more than a residential property management company. We're a locally owned, family-operated business dedicated to providing Manitobans with modern, affordable places to call home.

Established in 2011 and headquartered in Winnipeg, we have grown rapidly by putting residents first and creating communities people are proud to live in. As our portfolio continues to expand, we're looking for a Renewal Administrator to join our People-First team and play a key role in retaining residents and enhancing their experience.

Location: 7 Green Acres Lane, Navin, MB
Employment Type: Full-Time, Permanent
Work Arrangement: In-office (remote and hybrid work are not available for this position)

About the Role

The Renewal Administrator owns the tenant renewal journey from start to finish. This role combines administration, relationship management, customer service, and sales to help residents confidently choose Forthright Properties as their home for another year.

You will be responsible for creating personalized renewal offers, guiding tenants through the decision-making process, addressing concerns, and maintaining consistent communication throughout the renewal cycle. Success in this role requires strong organization, attention to detail, persistence, and the ability to build positive relationships while managing a high-volume portfolio.

If you are someone who enjoys turning conversations into commitments, solving problems, and delivering an exceptional customer experience, we'd love to hear from you.

What You'll Be Doing:

Renewal Management

• Prepare and process personalized lease renewal offers, ensuring lease terms, rental rates, and dates are accurate.
• Distribute renewal offers within established timelines and confirm tenant receipt.
• Manage the entire renewal process from initial offer through signed lease agreement.
• Maintain accurate records of renewal activity and outcomes in our property management system.
• Serve as the primary point of contact for tenants throughout the renewal process.
• Execute structured follow-up campaigns through phone, email, text, and in-person interactions.
• Build rapport with tenants and proactively address questions, concerns, or objections.
• Negotiate renewal terms within approved guidelines to secure successful renewals.
• Deliver a positive, professional experience that encourages long-term tenant retention.

Problem Solving & Collaboration

• Identify barriers to renewal, including maintenance concerns, tenant relations issues, or account discrepancies.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Escalate at-risk renewals when additional support is required.
• Partner with Leasing and Marketing teams to support turnover planning when tenants choose not to renew.
• Track and manage renewal pipelines across the portfolio.
• Monitor response rates, conversion trends, and renewal performance metrics.
• Provide insights regarding renewal outcomes and non-renewal reasons.
• Contribute ideas to improve communication strategies, tenant engagement, and retention results.

What We're Looking For:

Required Qualifications

• High school diploma or equivalent.
• Valid Manitoba Class 5 Driver's Licence.
• Access to a reliable vehicle.
• Ability to successfully complete a criminal background check.
• Strong computer skills and proficiency with Microsoft Office applications.

Preferred Qualifications

• 1+ years of experience in property management, leasing, sales, customer retention, account management, or a similar customer-focused role.
• Multifamily residential experience is considered a strong asset.
• Experience using property management software such as Entrata is an asset.
• Post-secondary education in Business, Communications, Property Management, or a related field is an asset.

We're looking for someone who:

• Has excellent communication and relationship-building skills.
• Is confident and comfortable discussing lease renewals and negotiating within established guidelines.
• Thrives in a fast-paced environment with multiple priorities and deadlines.
• Demonstrates strong attention to detail and accuracy.
• Is organized and capable of managing a large volume of files and follow-ups simultaneously.
• Takes initiative to solve problems and remove barriers for customers.
• Works collaboratively with cross-functional teams.
• Brings a customer-first mindset while remaining results-oriented.

Why Join Forthright Properties?

• Join a growing Manitoba-owned company with an expanding residential portfolio.
• Be part of a collaborative and supportive team environment.
• Make a direct impact on resident retention and tenant experience.
• Opportunity to grow with a company that values innovation, accountability, and continuous improvement.
• Work with a team committed to creating communities residents are proud to call home.